i can not efile because of form 8582

[dhoran3000]

I have just emailed the press relations folks at the Intuit corporate headquarters.  See below:

"You may not be aware, but Turbo Tax users in many states are unable to file their state returns because of some sort of problem with Form 8582.

The form is listed as available on your website, but when using the software, we are shown the form as "available soon".  Customer service reps have tried to be helpful, but the explanation they receive when they "escalate" to engineers or others keeps changing.  A form problem.... a software glitch... the form being withdrawn for approval by state, etc., etc.

I live in Virginia and have tried to be patient.  I know for a fact that filers in MA, MO, IN, MD, VA and others are unable to file their state returns.  Many of us have large refunds but are unable to file and receive them.  We have lost confidence in Turbo Tax.  Many are deciding to switch to Tax Act or other software.

I'm surprised this has yet to make it into the mainstream media, Barons, WSJ and other outlets.  Someone, maybe even me, will blow the whistle soon.

You have a HUGE problem brewing and somebody has to explain exactly what is going on.

I have used Turbo Tax for more than 30 years, and am losing confidence and, frankly, am angry about this problem and how we are being treated as customers.  We are being taken advantage of.  We should all be given refunds of this year's subscription.

[dtamua]

Well said, dhoran3000 !!

[cdw7373]

That’s very well stated. In my humble opinion, Intuit and their minions at TurboTax are ignoring us either in hopes we will find an alternative method or continue to believe that they are actively seeking a solution. I doubt that TT or parent Intuit give two s_it’s about us. They have millions of other subscribers who are brainlessly submitting their returns successfully because they don’t need anything beyond a 1040. Those of us who are stuck are frankly at the mercy of Turbo Tax. IF they can correct the problem then we will shut up and go away, if not I’m sure their attitude is “Issue a refund?” Sure, try getting that one out of Intuit.” I believe that your post is so well written that it should be sent to USA. Today, The WSJ and every other widely read newspapers. Perhaps a call to the WSJ would get you an email address for submission as a beginning and it won’t take long before others will pick it up. 

I still have hopes that someone with the knowledge of the process would initiate a class action suit. Intuit is big but not so big that it can’t be taken down. Perhaps a number equaling $10,000,000 for every subscriber experiencing the issue would get their attention as a starting point. Sure that’s a ridiculous amount but the amount isn’t the point. Punishing them for releasing a program with known flaws and then not correcting them immediately will have a significant impact on their client base. Many will think this is radical and perhaps it is but here’s the bottom line; Uncle Sam and our home states have had the benefit of using our money for a year interest free. TT has already added two months to that length of time and I don’t know about anyone else. but I want my money or if I do owe,?I want that off my back. Sorry for the rant but I’ve emailed and called and have absolutely nothing from TT. Enough already.

[1947Baltimorecolts]

i wish you were right but..... read the message sent to this group from TeresaM, a TT employee on Monday, February 21, 2022 at 2:02 pm! Total TT screw up. The Feds are NOT changing the form.

[timmy21b]

What’s their email for press relations folks at the Intuit corporate headquarters I am going to send them an email also 

[dhoran3000]

Press relations email addys at Intuit corporate office:

[email address removed]

[email address removed]

Feel free to bombard them with complaints

Dhoran

[dhoran3000 · Accepted solution]

So, I see they are trying to keep us from emailing corporate press relations.

Go to press room, find press relations folks (ashley mcmahon and Lisa Green Lewis).  Their email addresses are on the page.

Intuit®: Press Room Information

[1947Baltimorecolts]

the powers that are TT have deleted the email address you gave!!! madness!!

[cdw7373]

Make sure to include the email with deleted emails. Copy and paste rather than attach.

[dhoran3000]

Token number 931845

I am one of MANY with 8582 form problems.  I need to file in VA.   I have losses that do not carry over to my return (box 9 is ZERO).  I can't believe the form is changed so much that I could not have been able to use the "outdated?" form.  Turbo Tax needs to come clean.  What is the problem in so many states that the form is okay for Federal filing but not in all those states.

[timmy21b]

We need to keep emailing turbotax and we need to take these matters to the media because the issues are not getting fixed 

[dhoran3000]

I just received an email from "the office of the President" (Intuit) acknowledging receipt of my complaint and that it has been referred to a case manager.  I don't know if this resulted from my emails to Press Relations personnel or due to my submission of my return for investigation (case number assigned).  At any rate, I just sent the following response to the office of the President email.  See below:

"It is unclear whether you are aware of the problem with Form 8582 in Turbo Tax.  Many, many chatroom posts have been made about inability to file in many states (IA, MD, VA, MO, IN, MA, VT, and likely others).  This would affect thousands of subscribers to TurboTax.  I cannot file for my substantial refund in VA.  I have been able to file my federal return, so the form is acceptable for the IRS.  The longer this takes, the greater the likelihood that someone could illegally file my return.

Subscribers are posting about delays, bad information, changing stories about the source of the problem, etc.  Your customer service folks at Turbo Tax seem to be trying to help us, but they have not been able to get and, thus, not able to help us.  Availability dates for the form keep changing, with different availability dates provided for different states.  Many states show the form as "available" on the Turbo Tax website, but within the program the form is shown as "available soon".

This is terribly frustrating to us as loyal, many year subscribers, but now, more importantly, becoming costly as we would have our state refunds by now.

Your franchise reputation is suffering, perhaps beyond repair for many of long-time users.

Get this mess fixed asap and get your story straight.

[1947Baltimorecolts]

another person listed two TurboTax e-mail addresses but TurboTax censored both address.

[mggeary]

Please help.  Have spent countless hours on the phone looking for a solution to let TT eFile my MA state return.  No one can get form 8582 to process.

Token 931954

If I do not hear back by the end of the week, I will be reporting this to the press and better business bureau.

[1947Baltimorecolts]

suggestion: go to Massachusetts Department of Revenue Web Site.  Scroll down to Contact DOR, Drop down to By email. Choose Personal Income Tax. States Certify Tax Programs including TT. I did this with the Maryland Comptrollers Office.