I bought Turbo Tax CD but I do not have a CD drive on my computer.

[joey16g]

product support department

[joey16g]

Where is it?

[emmakline61]

What is the phone number for product support?

[KaseyG · Accepted solution]

If you bought a CD only to realize you don't have a CD Drive, you can always contact our Product Support Department. After verifying proof of purchase and product codes, they can push a download of the same product directly to your account.

https://ttlc.intuit.com/replies/3300041

[pam-keene]

answer the phone - piece of shit
I want a refund

[dlearmont]

Turbo Tax Website is a joke and the call in support is even worse

[AndyC4]

How do I contact the Product Support Department?  What's the phone number?

Wouldn't it be a good idea for you to include the contact number with the original post addressing what we should do if we don't have a CD drive?

[Cynthiad66]

That's OK—you can download your software directly from TurboTax. But, keep in mind, you can't use both the CD and the download. You must use one or the other.

Follow these instructions to download the software:

1. Go to installturbotax.com.
2. Select Create account if you don't already have one. If you do, sign in.
   • If you don’t remember your credentials, go to our Account Recovery page.
3. Enter your license code in the pop-up window.
   • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip.
4. Select your operating system, then select Get download.
5. Download your software and install it.
   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, then select Continue to complete installation.

If you need help installing, we can help with Windows and Mac.

Related Information:

• How do I install and activate my TurboTax Desktop product?
• Check your CD and CD drive (Windows)

Now for the contact information for Customer Support:

Select your product below and follow the steps to get the help you need from the right person. We're currently open 7 days a week, from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax Desktop

Related Information:

• How do I contact TurboTax?
• How do I request a refund for my TurboTax product?
• Request to access your TurboTax Account
• Recover your Intuit Account if you can't sign in

@AndyC4

[Kenneth24]

I just got my Turbotax Cd and it will not load. Can I have one downloaded to me

[CatinaT1]

Use the instructions Cynthiad66 posted or call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service