After inserting your TurboTax Desktop CD, it can take up to 4 minutes for the first screen to appear. Please wait for those 4 minutes before checking your CD and CD/DVD drive.
If the software still doesn't load after 4 minutes, follow these steps to make sure your TurboTax CD and CD/DVD drive work properly:
Clean your TurboTax CD
- Use a clean, lint-free cloth, moistened with plain water or rubbing alcohol.
- Wipe the shiny surface of the CD, straight from the center to the edge (Never use a circular motion!)
- Check that your CD is dry before reinserting it into the drive.
Test your CD/DVD drive
- Insert a different, non-blank CD into your CD/DVD drive.
- Select the Start menu and select Computer.
- Select the CD/DVD drive (usually D).
- If an error occurs, the drive may be dirty or malfunctioning. You may need to clean the drive with a commercial CD/DVD drive cleaning kit. (You can also try compressed air, but make sure you hold the can upright to prevent liquid from entering the CD drive).
- After cleaning, repeat steps 2 and 3.
- If the error occurs again, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.
- If no error occurs, try copying files from the CD to your hard drive. If you can't browse or copy files from the CD, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.
