I am not receiving my verification code to sign and file my email is correct I have requested it multiple times and still not receiving please help

[Critter]

What if I'm having trouble with my filing verification code?

You should receive a verification code in five minutes or less. You’ll need to verify your email address before you can file your taxes.

I didn’t get my code

1. Check the email address on the Next, let's verify your email screen.
2. If your email is right, check your spam or junk folders. in case the email accidentally got sorted incorrectly by your email provider.
3. If your email isn’t there, there may be a delay with your email provider. Contact them to find out what to do to remove the delay.

I want to get the email at a different address

You can update your email address.

1. Select Not your current email address?
2. Select account settings.
3. On the Intuit Account screen, update your email address under Sign In Security.
4. Return to the File section and select Start next to Step 3.

Your new email address will be listed on the verification code page and you’ll receive another verification code at that address.

My code isn't working

1. Select Resend verification code to request another code.
2. Make sure you leave the TurboTax window open as closing it will invalidate the code.
   • Open another tab or window or use a different browser to check your email for the code.
   • If you're using a mobile device, it's okay to open your email app or another tab in your browser. Just keep TurboTax open in the background and return when you've got your code.

I still need help

Contact us to get additional assistance.

Why can't I get this code on my phone?

We're required by the IRS to verify your email before you e-file.

Related Information:

• How do I get a verification code if the email address is wrong?
• Account Recovery Request for your TurboTax Account
• Sign in is temporarily locked

[Texasman11]

Not getting my verification code

[annacarmela11]

Same issue. Called customer support and was sent an email with a link to similar questions on this site and troubleshooting I had already gone through. Not helpful. I asked to speak to a human and was told I'd have to upgrade my service. I shouldn't have to pay extra to fix turbo's email issues. 

[dutchdogg]

I am not receiving an e mail w/ my code to finish filing 

[fatfree69]

Having the same issue. Already paid $120.  I am getting emails from them for every other topic except for this most important piece to finish filing.

[bvaira]

I am having the same problem. I've tried several different email addresses. Website is definitely having issues I would say.

[yuki1]

I was able to reach support and they recommended going through account recovery via https://accounts.intuit.com/account-recovery.html and that worked for me!

What I did:

1. Logged out of Turbotax account

2. went to https://accounts.intuit.com/account-recovery.html and requested a password reset

3. Got email to reset password, reset it. That will also ask you to add a verification code (which you should get either text or phone call depending on what your account settings are for 2 step-auth at https://accounts.intuit.com/account-manager.html)

4. That should log you in and pass the verification step and get you through to finish filing.

Hope that helps for others!

[jedwards2165]

I called Customer Service at [phone number removed]. They said it was a technical issue they are working on. Check back in 24 hours. :(

[edtrevino54]

Not receiving a code please help

[Rgthom58]

Need help with verification code 

[Rgthom58]

I cant retrieve my verification code on my ph

[Needaroof]

Cannot leave TurboTax open while I get Verification Code.  It times out.  Can you Text instead?

[DAYLONH1937]

RESEND MY VERIFICATION CODE (I ONLY GOT THE FIRST ONE...543905).  I DID NOT GET THE FIRST ONE IN ON TIME.  MY WIFE HAS MY PHONE AND SHE NEEDS TO CALL ME WITH THE CODE.  BY THEN IT HAS EXPIRED.  PLEASE KEEP RESENDING UNTIL I GET IT.

[Hardyj1252]

I’m trying to use the turbo tax app