I need help signing in to my Intuit Account

If you’re having trouble signing in to TurboTax, we’re here to help.

Select the situation that most closely resembles yours and follow the instructions.

I forgot my user ID or password

If you forgot your user ID or password, but still have access to your phone or email address, follow these steps:

1. Go to our sign-in help page.
2. Enter the phone number, email address, or user ID for your account.
3. We’ll send you a text or email with a verification code. 
4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
5. When prompted, reset your password.
   • You can also select Skip.

If that doesn’t work, select Try something else. We'll ask additional questions about you, such as your last name, date of birth, Social Security number, and zip code, to verify your identity.

I exceeded the number of sign-in attempts

If you're locked out of your account because you've exceeded the number of sign-in attempts, you can wait 15 minutes and try again.

I lost access to my phone or email address

We have an account recovery process for people who can’t receive a unique code through their email address or phone. Maybe you’ve lost your phone or you’ve changed jobs and don’t have that email anymore.

If you can receive a code, follow the steps under I forgot my user ID or password above because it’s faster than an account recovery request.

Follow these steps to submit an account recovery request:

1. Go to our account recovery website.
2. Answer the questions.
3. Use the QR code to take a picture of your identification: driver’s license, state ID or passport.

Your case will be reviewed within one business day, though usually much quicker. You’ll receive an email from turbotax@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

Only you can make changes to your Intuit Account. For your security, we can’t update your account information on your behalf.

I didn’t get a text, email, or phone call with my verification code

It can take a couple of minutes for your code to arrive. Here are a few things you can do:

• Check your junk mail or spam folder to see if the email went there.
• Check all email addresses you might've used to sign up for your account.
• Request a new verification code by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call on the sign-in page.
• If you lost your phone, check your text messages online at your cell carrier’s website.
• Allow or unblock our numbers 88811 and 97962 on your iOS or Android device.

My verification code isn't working

If you entered the exact code that was sent to you and it didn’t work, it’s most likely because you’ve received multiple codes. Be sure to enter the most recent code you received.

Try these other tips:

• Delete any previous codes we sent to make sure you use the most recent code.
• Keep your web browser window open after you enter your code. The code is invalidated once you close the window.
  • Check your email in a new tab or window so you can keep the verification code window open.
• If your code doesn’t work, request another code by selecting I didn’t get an email or I didn’t get a text message.

I reset my password and now I can’t sign in

Try these steps:

• Clear your cache and cookies to get rid of any pre-filled passwords.
• Clear any password managers or system settings with stored passwords for our site.
• Close and reopen your browser before you sign back in to your account. 
• If you’re using the app, close and reopen it.