I am having difficulty contacting a person at Intuit/TurboTax. the Intuit Assist puts me into a loop that repeatedly sends me here. Can anyone help me?

runningrector2 · ‎April 10, 2024

My spouse rec'd a 6-digit IP-PIN # earlier this year. I have my previous year return's 5-digit PIN. I've followed the process "help" recommended to enter spousal 6-digit IP-PIN, but the last e-file screen still requests a 5-digit PIN for her. How do I proceed.

xmasbaby0 · ‎April 10, 2024

If you have a 6 digit PIN issued to you by the IRS you need to enter it in order to e-file. Go to Federal>Other Tax Situations>Other Return Info>Identity Protection PIN and enter the six-digit PIN.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

DoninGA · ‎April 10, 2024

To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

Expert does your taxes

Do it yourself

Resources

Support

I am having difficulty contacting a person at Intuit/TurboTax. the Intuit Assist puts me into a loop that repeatedly sends me here. Can anyone help me?