I am having difficulty contacting a person at Intuit/TurboTax. the Intuit Assist puts me into a loop that repeatedly sends me here. Can anyone help me?

My spouse rec'd a 6-digit IP-PIN # earlier this year.  I have my previous year return's 5-digit PIN.  I've followed the process "help" recommended to enter spousal 6-digit IP-PIN, but the last e-file screen still requests a 5-digit PIN for her.  How do I proceed.