How do I talk to a CPA? Why cant I easily connect with someone? The digital assistant is terrible.

[joe142]

Is it really that difficult to type in "CPA" in the digital assistant and actually schedule a call with a CPA? Its almost like you guys are trying to make the process difficult.

[xmasbaby0]

Are you using online Live?   What software are you using?   Only users of online Live can connect with the CPA help.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

[joe142]

Last year, I received an email that said my subscription included access to a CPA. I don’t know if I have a Live version or not. I do know I paid extra to have the CPA access. I was able to schedule a call back and get a call from a CPA. I now need to ask a CPA a question, and there is nothing intuitive on the Turbo Tax Online home screen of what to do. Please explain what is the site a turbotax user goes to for CPA access?

[xmasbaby0]

Are you using the CD/download or are you using online TurboTax?   We cannot tell from your posts.   Online Live is a feature for users of the online software----not for users of the download.