Are you using online Live? What software are you using? Only users of online Live can connect with the CPA help.
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
