How do I report TurboTax Software Errors?

[lesamills]

My 2020 taxable income is 92,863 and TT shows I owe 7,423 in taxes.

The IRS.Gov table shows I owe 12,013.  What gives? 

[VolvoGirl]

It depends what kind of income you have. Even though the full amount shows up in the total income on the 1040 line 7, if you have capital gains or qualified dividends the tax is not taken from the tax table but is calculated separately from Schedule D. The tax will be calculated on the Qualified Dividends and Capital Gain Tax Worksheet. It does not get filed with your return. In the online version you need to save your return as a pdf file and include all the worksheets to see it.

[kennyserb]

Good day,

  Using Turbo tax Premier, the form was rejected due to the payers TIN number does not match what the IRS has on file.  On my 1099R, it doesn't show a TIN, but Payers Federal Identification number.   I enter that number:   34-xxxxx1.  

  However, Turbo Tax continues to add a 0 (zero) at the end, thus creating it to be rejected. 

  How can I get this fixed?   

  Thank you,

  Kenny Serbin

[benmilkst]

Entering the zip code of the payer's information on a W-2G. The zip begins with a zero which turbo tax deletes then asks for a valid zip. Many zip codes in Massachusetts begin with a zero.

[mesquitebean]

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@benmilkst wrote:

Entering the zip code of the payer's information on a W-2G. The zip begins with a zero which turbo tax deletes then asks for a valid zip. Many zip codes in Massachusetts begin with a zero.

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Also be sure that everything else is OK with the address.  For instance, be sure the state abbreviation is correct.  It's easy to mis-select the state abbreviation in a dropdown menu, such as MD, ME, MA, etc.

Also be sure the city name is entered correctly and that the city and zip code match in the official record below:

Check the official styling of the Payer's address at this USPS website:

https://tools.usps.com/zip-code-lookup.htm

[cburgyan]

(*I erased this question and reformulated it in a "reply" below ie I still need help...*)

[cburgyan]

(note: there's 3 photos)

In the TurboTax Self-Employed: $120 Version,

at the very end of my review it gives this screen: 

 

And when I correct line 16 from "-997." (above pic) to "1,459." and press the CONTINUE button,

I get the screen below:

And when I press the FIX FEDERAL RETURN button (above pic),

then I get screen below (SAME as the 1st pic):

It's an infinite loop...

(I've also tried the values "0", "0.", "1459",  and "1" for line 16 and they all lead back to an infinite loop)

(Note: in reference "entering health insurance and retirement contributions for each specific business" (pic above), I have only one business and the health insurance contributions are straight forward and I have no retirement contributions.)

Thank you for any Help,

CB

[JimmyCheny]

Found a TbTx sftw error: In the Income Summary TurboTax gives me a wrong capital gains amount which is much higher than the true capital gains. It therefore gives me much tax I owe.  Is there I can attach the screenshots to show the TbTx Sftw Error?

[govtakesall7]

I am in the process of filing a joint VA 760PY.  On the Schedule of Income form, Part 3, Moving Info, Lines 2a/b is requiring a response which is invalid because my spouse lived in VA the entire year. I am the one who was a PY resident and that info is supplied in line 1b.

So how do I proceed, please?

Thanks...Steve

[wtstark]

My 1099r from Office of Personnel Management (OPM) show gross distribution (line 1) of one amount and a taxable amount (line 2) which is smaller by about $700. However, Turbo tax (for Mac) uses the higher amount (line 1) to calculate taxable income which then overstates the tax due. Am I misinterpreting something?

[hawkbtry]

Iowa State Tax summary sheet does not add up! Total tax is incorrect. It shows $1877 which is before the $40 single credit and before the added $73 school tax. The total should be $1910 total tax. The next line is tax paid $1736, which is correct. The tax owed is $174  which is correct, but $1877 - $1736  does not equal $174 as shown. Incorrect total tax shown thus the summary of $1877 total tax, - $1736 tax paid = $141 not $174. Did the right math internally but the summary is picking up the incorrect Total tax.

Fred Thomas

[leonardoeloy]

TurboTax is rounding up my HSA Box 12 W entry, which brings me to another tax bracket. How to fix this?

[cburgyan]

Hello, could you tell me how to get out of this software loop??

In the TurboTax Self-Employed,

at the very end of my review it gives this screen: 

And when I correct line 16 from "-997." (above pic) to "1,459." and press the CONTINUE button,

I get the screen below:

And when I press the FIX FEDERAL RETURN button (above pic),

then I get screen below (SAME as the 1st pic):

It's an infinite loop...

(I've also tried the values "0", "0.", "1459",  and "1" for line 16 and they all lead back to an infinite loop)

(Note: in reference "entering health insurance and retirement contributions for each specific business" (pic above), I have only one business and the health insurance contributions are straight forward and I have no retirement contributions.)

Thank you for any time you give this,

CB

[cburgyan]

Hello, could you tell me how to get out of this software loop??

In the TurboTax Self-Employed,

at the very end of my review it gives this screen: 

And when I correct line 16 from "-997." (above pic) to "1,459." and press the CONTINUE button,

I get the screen below:

And when I press the FIX FEDERAL RETURN button (above pic),

then I get screen below (SAME as the 1st pic):

It's an infinite loop...

(I've also tried the values "0", "0.", "1,459",  and "1" for line 16 and they all lead back to an infinite loop)

(Note: in reference "entering health insurance and retirement contributions for each specific business" (pic above), I have only one business and the health insurance contributions are straight forward and I have no retirement contributions.)

Thank you for any time you give this,

CB

[mesquitebean]

@ cburgyan  

I see you have posted your issue and images 2-3 times in regards to the error check of your SE health insurance at the end of the Review.    If you are not getting help in this user community forum, I've mentioned below how to phone TurboTax Support to discuss your issue in realtime.  If necessary, they can even screen share.

I'll also ask if TurboTax @ BillM223 might be able to assist here in this thread.  He may be familiar with SE health insurance situations.  So if he's able to join this thread, he may provide you some info on what may be causing your program loop in regards to that error check in the Review.

If you end up needing TurboTax Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact