How do I get past 30% installing that never finishes?

[womack0911]

I purchased the Deluxe edition from Amazon (they are no help) and when I try to install it, the program will go to 30% and stalls there.  I cannot get past this nor can I uninstall/repair it.  I have disabled Kaspersky and Malwarebytes to no avail.  I actually had to restore my computer to an earlier version just to get it off my computer.   I am wondering if I got a bad program but not sure.  Any help would be greatly appreciated.

[DoninGA]

You may need to uninstall the program and then go back to Amazon for a new download.  Or for a refund and then purchase the download from TurboTax directly.  If you used one of the Amazon third party providers for the software download, that may be the problem.  If purchased through Amazon Digital Services, LLC it should be OK.

See this TurboTax support FAQ for troubleshooting an installation problem - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

Contact TurboTax support and see if they can give you some assistance with the problem you are having.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[womack0911]

Thanks for the speedy reply.  No matter how I try to remove the program, it will not remove.  it will get about half way through the uninstall program and just sit there.  If I try doing it through windows using the add/remove part, it just sits there half way.  If I try uninstalling it through the actual program itself, the same thing happens.  Amazon is telling me that they do not refund/exchange digital orders.  I see what happens when I try to save money....lol