You may need to uninstall the program and then go back to Amazon for a new download. Or for a refund and then purchase the download from TurboTax directly. If you used one of the Amazon third party providers for the software download, that may be the problem. If purchased through Amazon Digital Services, LLC it should be OK.
See this TurboTax support FAQ for troubleshooting an installation problem - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...
Contact TurboTax support and see if they can give you some assistance with the problem you are having.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
