How do I contact TurboTax charge the incorrectly and overcharged me and I need a refund how do I go about doing this

[MollsBBU]

Please see the embedded TurboTax FAQ below for how to contact us:

https://ttlc.intuit.com/replies/3300041

[vd53]

I would like a refund for being over charged for my previous filings years2019 and 2020. Thank you, Vickie Downs

[VolvoGirl]

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[DaraLO]

@vd53 You will need to speak with someone on our phone support team.  The following TurboTax Help Article will assist you with connecting with the right person to get the help you need:  What is the TurboTax phone number?

[maryannesk]

I was overcharged too.  USAA portal said Premier Turbo Tax  would be $55 but when I went to checkout,it charged me $70. I've spent hours on chat and speaking with a specialist and they all say, "No, you have to pay $70"This is wrong. Turbo Tax is advertising for one price and charging you a higher price at checkout. They hope the customer is exhausted from doing taxes and will just pay the higher price. Terrible 

[KatrinaLO]

To see what you are being charged for please follow the instructions in the following FAQ. https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...  

If you have not yet filed your tax return, then proceed to follow the directions in the FAQ below to remove all unwanted add-ons.  

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

[maryannesk]

Is this a computer response to my comment? I know what I was charged - I bought the Premier for $55 and Turbo Tax decided to charge me $70

[VolvoGirl]

Sounds like you were supposed to get the discount from USAA.  How to get the partner discount

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-get-my-turbotax-affiliate-partner-d...

[maryannesk]

Please! I did properly go through the USAA portal - this is a deliberate scheme by Turbo Tax to overcharge customers. I want my money back 

[maryannesk]

TT Customer Service does nothing. They must know that customers are being deliberately overcharged. I need to report this

[EbonyL122824]

@maryannesk Please use this link to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.

[Mthick]

I’m waiting to get my refund we’re I was over charged. They billed me 89 for 2022 was supposed to be 39 and charged me for 2020 taxes. 

[KatrinaLO]

@Mthick

Have you contacted our customer support for assistance? If you were charged more than expected, it could be that you selected an option that added an additional fee. Please see this TurboTax support FAQ for checking your fees here and you can also see the TurboTax support FAQ for removing your fees here.

[mary_e]

If I have already completed the transaction before finding these steps, should I request a refund through the intuit page? Will that stop my federal return from processing? I am very upset that the charges doubled right before I checked out and charged me for 'live' even though I never selected it. There was no way I could remove the charges and I guess I should have just deleted my entire return and started over. I was honestly duped.