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junglemom007
New Member

How do I contact turbo tax

 
2 Replies
xmasbaby0
Level 15

How do I contact turbo tax

You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
mesquitebean
Level 15

How do I contact turbo tax

You appear to be using Live Deluxe.  The Live feature is an upgraded version of Deluxe that has live on-demand help from a CPA/EA tax expert during return preparation and a review of your return prior to filing.  Live Deluxe is $120 for Federal and $55 for state (if applicable), and if you choose to pay the fees out of your Federal refund, there is an additional $40 service fee ($45 for California filers.) 

 

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

 

How to reach Support depends on the type of issue.

 

For general support, technical issues, fee issues:

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

To use your Live feature for help from a CPA/EA tax expert:

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How to connect with a live tax expert
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

FAQ:  How do I schedule my review using TurboTax Live?
https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...

 

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