How can I talk to a live person?

[JotikaT2]

It depends.

Are you just trying to print a copy of your federal return to send to Kansas?  If so, please follow the instructions in the link below.

Printing a copy of your return after e-file

If you have already e-filed your federal and state returns, you would not need to print out another copy of your federal return to mail to the state unless they have specifically requested a copy.

Please comment if you need additional assistance.

[drivercindy]

Would like to talk to a live person my phone number is [phone number removed]

[xmasbaby0]

@drivercindy No one can call you from the user forum, and we are not a conduit to customer support.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time   Monday - Friday

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[Trueybluey1]

Can I call in and actually do my taxes over the phone?

[Trueybluey1]

My question is can I get my taxes done over the phone while speaking to a live person?

[xmasbaby0]

@Trueybluey1 If you are paying for TurboTax Live, you can get live help from a CPA.  They are not going to "do" your return from start to finish for you and fill it all out for you.  If you want that kind of help you need a local paid tax professional.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

[Shawnieleaf]

I understand that phone support is not available for free versions, but what if turbotax is generating an error in their calculations. 

Ie, I put in that I received $1,303 in UI benefits (1099G), and it shows correctly that I only have 1 entry of $1,303 on the 1099G subpage.

However, on the main page (that shows all incomes, etc), it shows that I inputted/ received $2,303.  

This seems like a software error. How can I talk to someone to fix this? 

[SusanY1]

This sounds like a summary screen combining totals of different income items.  I would recommend that you preview your actual tax form to verify the numbers that have transferred to the actual tax return.  To do that follow these steps:

1. Log in to your tax return at TurboTax.com.
2. Click on Tax Tools on the left side of the screen (you may need to click on Continue in the center first).
3. Click on Tools.
4. In the box that pops up in the center, click on View Tax Summary.
5. In the menu on the left of the screen, select Preview my 1040.

[SusanY1]

Click on "Live help" within the TurboTax product (some versions) or request a call back using this form: Contact TurboTax.

[Zarialynch]

Hi I need some help filling my refund keep getting rejected because of my last year numbers 

[xmasbaby0]

@Zarialynch

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

Your 2018 tax return shows your 2018 Adjusted Gross Income (AGI) If you filed a joint return then the AGI is the same for each of you.

Form 1040        line 7

If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Home for 2018

If entering the amount from your 2018 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS: 

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2018 AGI may not be in the system.

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

it is a good idea to use a mailing service that will track it like UPS or certified mail.  Then you will know the IRS received it.

If you used the wrong AGI, your e-file  be rejected.  When you get the rejection notice, correct it and re-file.

[dtm6478]

I lost my card and was sent a new one.  I was at Staples and the guy could not credit my account.  How do I change the old card number on my profile to the new one that I have?

[DoninGA]

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@dtm6478 wrote:

I lost my card and was sent a new one.  I was at Staples and the guy could not credit my account.  How do I change the old card number on my profile to the new one that I have?

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If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

The Turbo Visa Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.

[dtm6478]

impressive all in one sentence  okay let me try again

[lcorbin948]

I need to speak some about my taxes you file my taxes i n 2018  an 2019 the pins dont match