How can I get TurboTax to link to my old Mint account so they can recognize me as an existing customer and I don’t have to start from scratch on my TurboTax online account?

sylviad15 · ‎March 1, 2025

If I log in through mint to file my taxes on TurboTax every year, why isn't TurboTax recognizing me as an existing customer when I log in directly on my turbotax online account this year? I’ve always logged in through mint, but this year I can’t because Mint is gone and I can’t access that account anymore. Now I am logging into TurboTax online to file this years taxes, but they weren’t able to pull up any of my previous information or returns. How can I get TurboTax to link to my old Mint account so they can recognize me as an existing customer and I don’t have to start from scratch on my TurboTax online account?

CatinaT1 · ‎March 3, 2025

If you need help accessing your account, see this FAQ: Access your TurboTax Account

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sylviad15 · ‎March 4, 2025

I tried to access that link today and yesterday, but it takes me to error screen that says, “Sorry there was a problem.”

CatinaT1 · ‎March 4, 2025

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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How can I get TurboTax to link to my old Mint account so they can recognize me as an existing customer and I don’t have to start from scratch on my TurboTax online account?