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gmom14-
New Member

How can I cancel the full service? I want to do my taxes on my own

 
3 Replies
JoannaB2
Expert Alumni

How can I cancel the full service? I want to do my taxes on my own

To cancel Full Service, you must go to the initial meeting and indicate that you no longer want the service or contact support directly.

 

Clear & Start Over will only work to downgrade products (like TTO Live to non-TTO Live, or Deluxe to Basic) but not to cancel Full Service. 

 

Annie Conley
New Member

How can I cancel the full service? I want to do my taxes on my own

Hello how can I cancel all services. I was told that my account was free no fees and also that if I got nothing back there would be no charge. 

I would like to cancel all charges. Thanks very much for your help. I also understand that there was a mix up for seniors that we were not to be charged I appreciate straightening this out so my account will not be charged.

DoninGA
Level 15

How can I cancel the full service? I want to do my taxes on my own


@Annie Conley wrote:

Hello how can I cancel all services. I was told that my account was free no fees and also that if I got nothing back there would be no charge. 

I would like to cancel all charges. Thanks very much for your help. I also understand that there was a mix up for seniors that we were not to be charged I appreciate straightening this out so my account will not be charged.


There is not a senior discount using TurboTax.

 

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

 

OR - 

 

You can use the TurboTax Free File Program - https://freefile.intuit.com/

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the IRS Free File Program delivered by TurboTax which is free to file both a federal and state tax return. The IRS Free File Program delivered by TurboTax edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2020 federal and state tax returns with the IRS Free File Program delivered by TurboTax, you'll need to meet at least one of these requirements:

 

  • A maximum 2020 adjusted gross income (AGI) of $39,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2020 AGI of $72,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/00/...

See this TurboTax support FAQ for the difference between the Free File Program and the Free edition - https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-free-file-pr...
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...

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