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NoClubNFool
New Member

Hello, It appears the website has suckered me into some sort of Live version that I do not want. Does anyone know how to email customer support to resolve?

 
1 Best answer

Accepted Solutions
xmasbaby0
Level 15

Hello, It appears the website has suckered me into some sort of Live version that I do not want. Does anyone know how to email customer support to resolve?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

 

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

3 Replies
xmasbaby0
Level 15

Hello, It appears the website has suckered me into some sort of Live version that I do not want. Does anyone know how to email customer support to resolve?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

 

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Critter-3
Level 15

Hello, It appears the website has suckered me into some sort of Live version that I do not want. Does anyone know how to email customer support to resolve?

 

If you qualify   you can use one of  the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :

 

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

                         

 For Filing Season 2021, you must make $72,000 or below to use one of the 10  IRS Free File partner offers.

 

If you choose the TT option then you can log in with your same user ID and agree to switch to the FREE FILE option then your progress will be preserved. 

NoClubNFool
New Member

Hello, It appears the website has suckered me into some sort of Live version that I do not want. Does anyone know how to email customer support to resolve?

Thanks Guys ~ I ended up needing to clear my return and I am starting over. 

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