Haven't Received my advance and 48 hours has pass already ? no email of denial either ??? False advertising ??

[DavidD66]

For information and questions regarding Refund Advance, click the following link: About Refund Advance

[mstrice3]

I have been waiting for my $1500 refund advance and still no sign of it. Turbo tax answered our question and said it would be 48 hours well it’s February and still no email of we said you were approved but haha we changed our minds.  no email saying this why your were approved and not now? I also feel like it was false advertisement. I also feel that turbo tax was just trying get us to get these green dot cards. I really needed that advance. You can’t even email or call turbo tax to see what’s going. You just got hope you’re tax refund is not delayed because of this refund advance mess. Please can somebody tell us the truth on why we all were approved but nobody got anything?? Thank you

[DonnaLO]

 Refund Advance is provided by First Century Bank, N.A., member FDIC, not affiliated with Intuit or Green Dot Bank.

Important offer details and disclosures about Refund Advance:

https://ttlc.intuit.com/community/refunds/help/important-offer-details-and-disclosures-about-refund-...

If you qualify for a Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email within one hour of e-filing your return, of the approved amount  If your request was denied you will receive an email stating that fact and a second one from First Century Bank NA explaining why.

 You will be provided with instructions on how to set up your Turbo Card Account.   If you received a Refund Advance last year, you will need to create a new account to see your Refund Advance funds for this year.   You won't see the funds if you log in with the account you made last year.

 Once your online account is set up, then you must wait for the IRS to accept the return you have e-filed to them.  Within 48 hours of your return being accepted by the IRS, your advance funds will be deposited and available for spending online using a temporary card, while you wait for the physical card to arrive 5-10 business days  after IRS acceptance.

  The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.

Here is more information about the Refund Advance process:

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

Here is more information about the Refund Advance Temporary Card

 https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.

If you received a Refund Advance last year, you’ll need to create a new account to see your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year.

Here is more information: https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511