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awholenoobworld
Level 3

Can't download previously paid for states on new computer, using TurboTax Business software for PC

The computer I've been doing taxes on recently became unusable, while I need to amend several years of taxes. I have all my data backed up and I've installed all the previous years of Turbotax on my new computer (I purchased them originally from Amazon and was able to just download them again from my software library). HOWEVER, when I try to open any Turbotax files, I get an error that the state forms are missing. Attempting to connect and download them again, even using a new return, I get a "we're having trouble processing your request" error. The instructions at the link I've pasted below do NOT work. When logging into my Intuit account online, for some reason there are zero downloads showing in my Turbotax account, but I've been using Turbotax Business for 9 years and I've downloaded the state form every single year and paid to e-file it through the program.

https://ttlc.intuit.com/questions/4387526-get-state-download-without-paying-again

What the heck is going on here? Where else can I download the state forms I already paid for? I really need to get on this, deadline to amend is fast approaching...
2 Replies
VolvoGirl
Level 15

Can't download previously paid for states on new computer, using TurboTax Business software for PC

You might have another account. That’s common.  Access your downloads here
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://sho...>

Can't find your purchase?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2565823-why-can-t-i-find-my-purchase-after-signing-in-to-my-downlo...>
awholenoobworld
Level 3

Can't download previously paid for states on new computer, using TurboTax Business software for PC

FYI: Because this was for Turbotax BUSINESS, none of my previously purchased states were showing in the account they should have been in and I had to call tech support and have them add the states to my account again. I confirmed with them that I was looking at the correct account, and I was told this was an issue with Turbotax Business specifically.
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