Finishing filing state tax

[Wbivensj]

When I tried to file my state tax, it kept stating that I had hit a minor snag. I was then directed to Prometheus where I made the payment by credit card. When I returned to complete the filing it continued giving the same error message. Help please.

[CatinaT1]

You can try these steps to resolve if you are using the online version:

• Clearing your Cache and Cookies
• Using a different browser
• Opening an Incognito Window

[Wbivensj]

No that did not fix the problem, however, the state on the turbo tax file screen directed me to another site to pay called  Paymentus. I made the payment and it is already taken from my credit card. I still cannot move forward on the file screen in turbo tax.  Help please

[VolvoGirl]

Are you using the Online browser version or the Desktop download program?  

[Wbivensj]

Yes, I cleared cookies and cache just as you suggested, but I don't know how to use another browser or incognito window. Appreciate your help. My federal return went as expected filed and paid. And yes I am using the online version. 

[Wbivensj]

I downline loaded it as I recall.

[SharonD007]

If you still experiencing this, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" The agent should be able to help you. Refer to the TurboTax Customer Service article.