I can't get Turbo Tax to open on my Mac

[VolvoGirl]

Sorry you might need to upgrade your Mac.  You are posting from OS 10.10.5.  You need OS 10.11 or higher or you will have to use the Online web version.

https://ttlc.intuit.com/replies/3299949

You can get a refund. When you fill out the form use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 7 days a week 5AM-9PM Pacific time 

https://support.turbotax.intuit.com/contact 

[rossy65]

I'm on the phone with a Turbo Tax rep.  Trying to switch to the PC version.  I'm not going to do the online version as I'm not convinced that my data will be secure.

[scott-logan]

I’m having a problem getting full access to the TurboTax screen after opening. My Mac iOS is up to date with iOS 10.14.4 but when I finish what I can reach I cannot scroll down and move to the next screen. Help I just downloaded your latest version from Amazon last night.
 

[macuser_22]

@scott.logan - iOS ? That is for mobile devices.    TurboTax only runs on a Mac or Widows computer.

[VolvoGirl]

He must mean just OS.  iOS is only up to 12.2

[macuser_22]

If there is no scroll bar the  that is a Mac preference to show or not show scroll bars.

[scott-logan]

I just checked VolvoGirl and I'm on a Mac and the iOS or OSMac Mojave 10.14.2 with no additional updates available.  I do have a Mac downstairs but I'm trying to complete them on my Mac Book Pro.  Perhaps I have an older model I will try again to update but it says its up to date.

[scott-logan]

I just checked VolvoGirl and I'm on a Mac and the iOS or OSMac Mojave 10.14.2 with no additional updates available.  I do have a Mac downstairs but I'm trying to complete them on my Mac Book Pro.  Perhaps I have an older model I will try again to update but it says its up to date.

[macuser_22]

Exactly  what is your problem?  Shold be no problem with Mac OS X 10.14.4.

[scott-logan]

to be exact it cuts off the bottom of the screen and won't let me navigate through and i can't get access to the bottom of a screen to move/continue to the next screen.  Annoying because I've used that method for years and all my tax files are in that format and I don't have access to them on the online version but I'm logged in using that version now.  Still if you can help that would be good.  Thanks any for clarifying Mac OS X 10.14.4  That confused me for a while.

[macuser_22]

Exactly what cuts off?   There is an issue with the pop-up box for paying with a credit card on Macs with small screens, but other data entry screens can be scrolled down.

If your System Preferences -> General  is set to hide scrollbars, then they should appear when you try to scroll down or you can turn them on to always show.

[lmcelvey]

I am having the same problem.  It looks like it downloads the application but it won't open.  I have tried both the disc and the download and have used TT on this computer for the last two years with no problem.  TT hellp has obviously been no help.

[lmcelvey]

I have updated to the latest Catalina and Apple tells me it is working fine....??????

[lmcelvey]

I did get a refund but don't like the online version much.