1979564
You'll need to sign in or create an account to connect with an expert.
You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.
In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.
Please click the following links to learn more:
Using Windows Update to keep your system up-to-date
If you are using Chrome, try signing out and then signing back in using Incognito Mode.
However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
rtoler
Returning Member
SB2013
Level 2
ilenearg
Level 2
sierrahiker
Level 2
GaGirl55
Level 2