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crokitski
New Member

During the review section, Turbotax asks me to update info. It brings me to a section, but doesn't tell me what to update. How do I know what to update?

I have even opened each section, reviewed it (did not change anything because I did not see anything that needs to change. However, TT cycles me back after a review each time. How do I get out of this cycle?
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1 Reply
TerukoL
Intuit Alumni

During the review section, Turbotax asks me to update info. It brings me to a section, but doesn't tell me what to update. How do I know what to update?

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

 

In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

 

Please click the following links to learn more:

 

Using Windows Update to keep your system up-to-date

How to update Mac OS X

 

If you are using Chrome, try signing out and then signing back in using Incognito Mode. 

 

However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program.  We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support.

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