Downloaded Turbotax Premier won't start

Forum|Forum|6 years ago
March 8, 2020
5 replies
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After downloading and installing Premier on Windows 10 the activation won't proceed. The download completed successfully. The installation completed successfully. Updates were successfully applied. The application restarted and a white screen titled "Turbo Tax Premier 2019 - Activation" opened. The swirling blue dots just keep swirling and not further progress is made. I have not gotten far enough to enter the activation code I have from the purchase.

I tried running Repair on the installation and that did not help. I tried Uninstalling and then repeating the installation and that did not help.

SteamTrain

Level 15

Other than Customer Support...try the following:

.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

But even if you did that already, there is an internal setting that sometimes needs to be implemented also.

So...Save your tax file and Exit TurboTax....then:

1) right click TurboTax 2019 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

_________________

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Still won't work......then Customer Support on the phone

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

DaraLO

Level 12

Refer to the following TurboTax article to troubleshoot installation failures or errors when running TurboTax: Troubleshoot installation and running TurboTax for ...

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Jerry LB1

Level 2

Get to activation screen but have no place to input activation code which I have. This is TT 2020 Premier. Am I doing something wrong?

NCperson

Level 15

by chance do you have a new computer (purchased after 10/10/20) or are running Microsoft Version 2H20?

try this:

1) change the screen resolution to 800x600 (start>settings>display)

2) launch turbo tax and copy / paste the license code to activate

3) change the screen resolution back to its original setting.

thx

lewwright

Level 2

I had the same problem and this solution WORKED! Thank you so much. My computer is brand-new so I couldn't figure out why it wasn't working. Now everything is working fine.

dwoodley

Level 2

My turbo will not start up

Cass0317

Level 10

As DaraLO noted above, please see the following TurboTax FAQ for assistance with your program not starting. I am also including two additional FAQ's that may be helpful.

If you need further assistance, please reach out to TurboTax Customer Service:

What is the TurboTax phone number?