Downloaded Turbotax Premier won't start

[www3tax]

After downloading and installing Premier on Windows 10 the activation won't proceed.  The download completed successfully.  The installation completed successfully.  Updates were successfully applied.  The application restarted and a white screen titled "Turbo Tax Premier 2019 - Activation" opened.  The swirling blue dots just keep swirling and not further progress is made.  I have not gotten far enough to enter the activation code I have from the purchase.

I tried running Repair on the installation and that did not help.  I tried Uninstalling and then repeating the installation and that did not help.

[SteamTrain]

Other than Customer Support...try the following:

.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

But even if you did that already, there is an internal setting that sometimes needs to be implemented also.

So...Save your tax file and Exit TurboTax....then:

 1)  right click TurboTax 2019 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

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Still won't work......then Customer Support on the phone

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[DaraLO]

Refer to the following TurboTax article to troubleshoot installation failures or errors when running TurboTax:  Troubleshoot installation and running TurboTax for ...

[Jerry LB1]

Get to activation screen but have no place to input activation code which I have.  This is TT 2020 Premier.  Am I doing something wrong?

[NCperson]

by chance do you have a new computer (purchased after 10/10/20) or are running Microsoft Version 2H20? 

try this: 

1) change the screen resolution to 800x600 (start>settings>display)

2) launch turbo tax and copy / paste the license code to activate 

3) change the screen resolution back to its original setting. 

thx 

[lewwright]

I had the same problem and this solution WORKED!  Thank you so much.  My computer is brand-new so I couldn't figure out why it wasn't working.  Now everything is working fine.

[jnunley11]

perfect solution for new computer.  I was so frustrated.   thanks.

[dwoodley]

My turbo will not start up

[Cass0317]

As DaraLO noted above, please see the following TurboTax FAQ for assistance with your program not starting. I am also including two additional FAQ's that may be helpful.

• Troubleshoot installation and running TurboTax for Windows
• Find your TurboTax for Windows software download
• How do I download the software I purchased at TurboTax.com?

If you need further assistance, please reach out to TurboTax Customer Service:

What is the TurboTax phone number?

[Haumart]

Same problem. Changing the resolution on my brand new laptop worked. Thank you!!

[AH36]

I have the same problem today Mar 7. This must be an Intuit problem

[MichelleLO]

Please see the steps posted above by @Cass0317 to assist in resolving your software issue.