Dispute a charge order# EFE5FGG83I20GXFA.

[cam32112]

I want to dispute a charge order# EFE5FGG83I20GXFA. I did not ask for TURBO TAX PREMIUM SERVICE: PAY W/REFUND & ANNUAL AUDIT DEFENSE H&B TAX YEAR 2017 $39.99 & I don't want it. The reason I have not received my IRS refund is because important info regarding my return was not transmitted successfully by Turbo Tax & this has caused a huge delay that is not my fault. Please resolve this ASAP. My future use of Turbo Tax & my recommendation that others use depends on you response. Chris Miller

[DoninGA]

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[AmosLeggz]

I didn't order premium I don't get much as it is and now u want to charge me for services that I was under the belief it was free service. 

[nesterenkomariyka]

Turbotax charge me for TY2021 TurboTax Online Self-Employed DIY $89.00 But i do not self-Employed. Cheaters. Refund my money.

[KatrinaLO]

You will need to contact customer service directly for assistance with your account. Please see the following information here for more details. 

[Woodswill2]

I was unable to efile and I was charged 178$ plus 1.99$ and I need it credited back to my debit card

[Woodswill2]

@customer service I was unable to efile and I was charged 178$ plus 1.99$ and I need it credited back to my debit card

[DoninGA]

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@Woodswill2 wrote:

I was unable to efile and I was charged 178$ plus 1.99$ and I need it credited back to my debit card

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If you used the TurboTax online editions there is no charge to e-file a tax return.  The TurboTax online account fees are for the use of the software to assist in completing a tax return.  The account fees are the same whether the tax return is e-filed or printed for mailing.

If for some reason your tax return cannot be e-filed then the return will have to be printed, signed, dated and mailed.

See this TurboTax support FAQ for how to print and mail a tax return using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/print-mail-return-turb...

[VolvoGirl]

Why can't you efile?  Did it reject?  Maybe we can help you fix it and efile.

[Poppadt]

I did not want the priemium service! I thought I was paying only $70. How can we correct this ASAP!

[VolvoGirl]

Are you in California?  How are you paying the $70 fee?  If you have it deducted from your refund there is an extra $40 ($45 in Calif) Pay with Refund service charge.  In Calif you have to take Premium Service bundle.

Here's how to remove Premium Services
https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/remove-premium-serv...