@user17705032923
The date in your image is an estimate, thus the "est." beside it. 21 days is the time TurboTax gives everyone as an estimate, since the IRS says most people get their refunds within 21 days. So it's just based on the most common refund times at the IRS. After efiling, the TurboTax program does not get any update in your deposit date from the IRS.
If the IRS says you should have received it on Feb. 9, the IRS also says their date can vary due to differences in various banks processing routines. But there are some things you should check:
Check your refund choice and the deposit information you entered for your refund deposit to be sure no digits were incorrect or transposed. In your return PDF, the Filing Instructions pages should show the method, and also the summary pages as described in this FAQ:
FAQ:Where can I find my direct deposit account information after I've e-filed?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/find-direct-deposit-a...
Also, did you buy any optional features during the filing process--such as the "pay product fees out of refund option" or the "Up to 5 days early option" (the free version of the latter could involve opening a Credit Karma account.) If so, depending on what you chose, those options can involve a third-party bank; i.e., the IRS would send the funds to the third-party bank where the fees are subtracted, then the third-party bank would send the rest to your bank account, or in your case the Cash App (which i'm not familiar with), or to a Credit Karma Money account if the free version of "Up to 5 days early" was chosen. Did you use any of those extra features? Did you pay your TurboTax fees upfront with credit/debit card?
If it doesn't arrive soon, you can always ask the IRS "where" the refund was sent to see if they sent it to your own deposit account or whether it was sent to a third-party intermediary bank.
