chat box or live help?

[salliech0ng]

Does Turbo Tax have a chat box or a live person to speak to? They are doing my state taxes incorrectly and I need someone to fix the problem. It's very frustrating.

[ekirby4]

Trying to get in touch with a live person with TurboTax.  Any suggestions?

[mesquitebean]

Here's how to reach TurboTax Customer Support if you are in PLUS or higher paid product.  (NOTE: If you are using regular Free Edition without PLUS, then that product does not have phone support.  Instead you can contact via Facebook or Twitter via the method at the bottom of this post.)

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you purchased the extra feature "Live TurboTax", that product has on-demand contact with a live CPA/EA tax expert who can help with return preparation and will review the return prior to filing.  Here's how to get live support with that product:

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

FAQ:  How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

If you are using Free Edition without PLUS, then that does not include phone support.  You can contact a TurboTax Support agent directly through messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[hrlkll4]

I tried to import tax data from Chase Investments, but was told that to receive the validation code Turbo Tax

would need to update their program to the correct Chase Investment website.  "You're visiting an older version of our website. Please use chase.com instead, or contact us if you have any questions".  Can Turbo Tax correct this so I can receive the validation code from Chase Investment?

[mesquitebean]

---

@hrlkll4 wrote:

I tried to import tax data from Chase Investments, but was told that to receive the validation code Turbo Tax

would need to update their program to the correct Chase Investment website.  "You're visiting an older version of our website. Please use chase.com instead, or contact us if you have any questions".  Can Turbo Tax correct this so I can receive the validation code from Chase Investment?

---

You're posting in an old thread from last year where the user had a problem with a state return.

You should start you own new thread about your importing issue at the link below to see if anyone has any suggestions or whether this is a known issue.   At the page linked below click the blue "Ask a Question" button.   The question line is for a summary and has limited space.  Below that line is a details box where you can describe your issue in full.

https://ttlc.intuit.com/community/taxes/discussion/02/202

Or you can phone TurboTax Support for assistance:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number, or it may schedule a call back:
https://support.turbotax.intuit.com/contact

[mesquitebean]

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number, or it may schedule a call back:
https://support.turbotax.intuit.com/contact

[mesquitebean]

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number, or it may schedule a call back:
https://support.turbotax.intuit.com/contact

[MA441]

I have more than one user name with turbo tax and whin I filed my income tax I got a rejection but it won't let me fix it says my taxes have already been accepted by the IRS so the one filed will be incorrect I didn't make the change that needs to be made what do I do

[mesquitebean]

---

@MA441 wrote:

I have more than one user name with turbo tax and whin I filed my income tax I got a rejection but it won't let me fix it says my taxes have already been accepted by the IRS so the one filed will be incorrect I didn't make the change that needs to be made what do I do

---

I'm sorry, but I'm not sure I understand your situation.   Are you able to log into both accounts?  Did you mistakenly try to file a return in both accounts??

Is it this?

Did you efile your return in one account which was accepted, but it had incorrect information that you want to correct?   So then did you try to efile a second return in another account to try to fix it, which rejected?   If so, that's a no-no.  That's not the way to correct an accepted return.    If one return has been accepted,  but you need to change something in it after filing, you cannot file a second return.  The only way to correct a return that has been accepted is to formally submit an amended return Form 1040X, and we can tell you how.

If that's your situation, we can tell you how to prepare an amended return to correct the accepted return, but I don't know if I understand your situation correctly or not.   If that's not your situation, then please explain more until I do.

For the return that has been accepted, was it due a Federal refund, and have you received the Federal refund yet?

What TurboTax product are you using--online Free Edition, Deluxe, Premier, etc.?

[jgfsage]

How to find "AGI" on 1 2019 tax return needs to electronically transmit 2020 return

[jgfsage]

How to find "AGI" on  2019 tax return needs to electronically transmit 2020 return

[DoninGA]

---

@jgfsage wrote:

How to find "AGI" on 1 2019 tax return needs to electronically transmit 2020 return

---

The 2019 AGI is on the 2019 federal tax return you filed last year on the Form 1040 Line 8b

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF) or View adjusted gross income (AGI)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[jgfsage]

Many years ago, I  created and igned into TURBO TAX account with the email:      <[email address removed]>.

This email NO LONGER EXIST.   "aaahawk.com" does no longer exist.

My current email address is <[email address removed]>.  

Landline phone used # [phone number removed].  
Cell phone [phone number removed].

I am unable not sign into my account, or change my password.

My Dilemma:

I need a copy of my 2019 State Income Tax Return and the method I used to my taxes due to the NM Taxation & Revenue in order to settle a dispute. Please assist me,  Thank you. 

[MichelleLO]

You can use the Account Recovery Request form in the below TurboTax help article to assist you with getting back into the account you previously used. 

Account Recovery Request for your TurboTax Account

@jgfsage

[jodief_3767]

Please click on the live help / chat box