Cannot open 2022 turbo tax. updates and flashes up then goes to Error. Any help on this would be appreciated.

[lifrey]

Is turbo tax having technical errors?  I cannot open my 2022 tax return.

[MichelleLO]

If you are using TurboTax CD/Download software you may need to do a manual update if the automatic update failed. Please see the below TurboTax FAQs to assist with this:

• Troubleshoot TurboTax for Windows updating issues
• Troubleshoot TurboTax for Mac updating issues

[lifrey · Accepted solution]

No I did not solve the problem.  It was not an updating issue.  

It did the updates but when I try to open TT, it comes up and says it is up to date, but when I click the ok button it does not open TT program.  Then the error comes up. I have copied the report below.

It was working fine the last few times I had it opened which was a few weeks ago.  Then just recently it allowed me to do the updates but would not open the program.  It Just started doing this after the updates.

I also shut down the MAC and when rebooted it was the same…..

Need help so I can complete and file my tax return.

Linda (PII removed)

[email address removed]

[CarissaM]

It would be best to follow the instructions here to contact us by phone. @lifrey 

[5318624]

I need to open 2022 to make  additions so I can file 2022 return.  Did not file- applied for extension

[VolvoGirl]

@5318624   Are you using the Online web version or the installed Desktop program (and Windows or Mac)?

For Online Click on Add a State to let you back into your return. 

[lifrey]

I was using the installed Desktop program on a Mac.  I called support and we tried all their solutions but did not work.  Had to go to an online version to finish the return for 2022.   I am hoping they had fixed these issues for the 2023 program coming up.