Cannot download 2019 Amend CD/Download??

[wesmks]

Please help me find my 2018 return

[truckerlady]

I just paid $87 for something that won't download. What can I do. I am very upset.

[TiffanyL]

@truckerlady, may I ask exactly what is it you are trying to download?

[truckerlady]

I paid $87 for  a 2019 download to redo my 2019 taxes. It won't download. I want a refund.

[VolvoGirl]

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[davemorgan]

I believe that I have some deductions that were not used on my 2019 1040 returns. (Prepared by local CPA that is no longer available) Purchased turbo tax home & business to amend 2019 filing.  I have all of the forms and schedules, worksheet/etc but am having difficulty inserting the income data to match the original filing.  Is there a way of taking the numbers from the original forms l(paper copies) and plugging them into turbotax?  I do not wish to change the income, but add additional deductions from investment

[VolvoGirl]

You can enter directly on the forms using the FORMS mode.  Click on Forms in the upper right.  You may have to drill down to the underlying worksheet to find the place to enter something.  First you need to recreate the original return.  Then when it matches each line on the original return, say you want to file it by mail so Turbo Tax thinks it was filed.  Then you can amend it.  

[davemorgan]

thank you, i'll give it a try.