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raki101
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

 
10 Replies
PatriciaR
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

In TurboTax Online, you can't Clear & Start Over after you've registered.

If it's convenient, consider opening a new account under a new username.  Up to 5 accounts can be tied to the same email address.

Here are the steps to create another TurboTax Online account:

https://ttlc.intuit.com/replies/3288574

Want to delete account?  See this FAQ to contact Product Support for nine digit case number:

https://ttlc.intuit.com/replies/3300041

See this FAQ for Account Deactivation after getting nine digit case number from Product Support

https://ttlc.intuit.com/replies/4858329

raki101
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

What happens to the return now that I don’t want to file?? What if I choose to do a paper file without turbo tax..is my return filed already?? I didn’t receive any confirmation about filing but can you please confirm?
PatriciaR
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

If you have not e-filed (or you e-filed and it was rejected) and you also haven't sent in a paper return, you can file your tax return any way you choose.  Please see the info I added to my answer above.
raki101
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

Where do I find my case number?
The number that I can see is only 8 digit long GEN87459. Please let me know!
PatriciaR
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

You have to contact Product Support to obtain a case number. Look at the second FAQ that says 'contact Product Support for nine digit case number.'  After you obtain that number from Product Support, follow the steps in the final FAQ to deactivate your account.
raki101
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

are you saying that i need to pay $19.99 and get plus benefit talk to an agent get a case number, then deactivate my account.
PatriciaR
New Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

Here is another solution.  Your tax return has not been filed and will not be filed unless you go through the entire FILE section to submit it.  You can manually DELETE all personal info in the My Info section and the account will go dormant.
ArringtonMab
Returning Member

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

I need my case number to see where's my refund
xmasbaby0
Level 15

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

@ArringtonMab Not sure what you are looking for.   There is no such thing as a "case number" with TurboTax.

 

To use the IRS refund site you need your Social Security number, your filing status and the exact amount of your refund from line 35a of your Form 1040.

 

If you cannot find your tax return because you have forgotten how to access your account, use the account recovery tool.

 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

 

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbo...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
xmasbaby0
Level 15

Cannot clear & start over, it keeps saying once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over. But this is a free edition.

@ArringtonMab 

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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