Can’t file state retune separately. l

[Heatherann23]

I filed my federal return a couple weeks ago.  It has been accepted and refund received.  I went back to file my state return tonight, and there is no option to ONLY file the state return.  I am using the desktop software, and the only option to file the return is to efile the federal return first (again) and then efile the state.  I have paid the fee, and it is rejected saying the federal file is a duplicate - and it is.  I used the AI support, and it suggested updating and restarting the software, which I did.  After AI exhausted all of its suggestions, I was then asked to pay for support to solve this problem.  I’m beyond frustrated.  

[VolvoGirl]

If you efiled federal first, you can't efile state until after Federal is Accepted. And you might have to check the Efile status first.

For the Desktop program you have to check the filing status inside the program. Open your return and go up to menu item File > Electronic Filing > Check Electronic Filing Status

Then save your return with the status. Go to File-Save.

Then try filing state again.  

How to efile state after federal
https://ttlc.intuit.com/community/e-file/help/how-do-i-e-file-my-state-after-i-already-filed-my-fede...

Otherwise you'll have to call support.  How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991