Can't Download a Second State Return

[selkins82]

I have tried repeatedly and over multiple days and sessions to download a second state return. I continue to be told there is an error each time I attempt to do so. 

I can get to a place where I can choose the state and check an existing state and then I get an error message with instructions to try again.

This is really frustrating. Any help or fixing this bug would be very much appreciated.

[xmasbaby0]

Do you mean you mean that you need a program for second different state --- not the state that you already downloaded?

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[selkins82]

Correct. I have one state downloaded. Need a second state. I have tried everything I can to start over and get the second state and keep getting an error message. Tried this many times over many days.

[xmasbaby0]

Contact support for help.  They are unlikely to be there on Monday since it is a federal holiday.

[VolvoGirl]

How far do you get?  Have you paid for it?   Still not clear how you are trying to get it.  

[selkins82]

I am able to load the screen to add the second return but it continues to tell me to try again. I keep hoping it gets addressed in an update but it doesn't. 

[selkins82]

Thank for the reply. I will try to do that.

[selkins82]

I have looked everywhere I can on the website and there is no direct way to contact TurboTax support. This is unfortunately all too common where easy access to support is not provided by companies.

[selkins82]

Screenshot

This is what my screen shows each time I try to purchase the second state return.