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ggray1986
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Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

There is nothing showing on my account and the return i have started submitting for 2023 has disappeared. It say I have not filed any taxes with TurboTax yet
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7 Replies

Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

You may have more than one TurboTax account.  See this TurboTax support FAQ for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

 

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2023 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

And....if you began to work on a 2023 return ("return i have started submitting for 2023")    you have to switch to the downloaded desktop software and use it on a full PC or Mac--not any kind of mobile device.  Online preparation and e-fling are now permanently closed for 2023.   Your return has to be filed by mail when you have it ready.

 

 

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2023 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

 

If you already paid for your online software you can ask customer support for a download of the 2023 desktop software.

 

They are available from 5 a.m. to 5 p.m. Pacific time Mon-Fri

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

 

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

 

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

@xmasbaby0 TurboTax website - https://turbotax.intuit.com/

 

If you started your 2023 tax return with TurboTax, it will be available for online filing until Oct 31 at 9PM PST. 

Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

@DoninGA Thanks, Don!   I was not aware that users could continue working online until 10-31 if their return was already started.   To clarify----they still need to file by mail, right?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

Looks like e-file is available.  I just went through all 3 steps in the File section for an online return and the Transmit my returns now button is active for e-filing.

Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

@DoninGA Thanks again, Don!  I must have missed the memo on that----just got home from hospital recently.  

Glad it saves some users the aggravation of switching.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Can someone help me get in contact with a representative. I have submitted returns with Turbotax for the last 3 years at least but nothing is showing in my account

What about from the Desktop program?  How would they know you started before?

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