Sorry you are too late to finish online. Online has closed for 2019. 2019 is now the prior year. You have to switch to the Desktop program.
How to finish a prior year online return
Did you already pay for the Online version ? Ask support to give you the Download Desktop program.
Contact Customer Service
5am-5pm Pacific Time Monday -Friday
What is the Turbo Tax phone number
Or If you want to file for free you can fill out the forms by hand. Here are some basic forms…..
Here is the IRS 2019 Form 1040
or if you want bigger type use 1040SR for Seniors,
Sorry---you missed the October 15 deadline to start a 2019 return using online TurboTax. You cannot use online now until it is time to start a new 2020 return. And online will only be for a 2020 return--no earlier year.
To prepare and file a 2019 return:
To file a return for a prior tax year
If you need to prepare a return for 2017, 2018, or 2019 you can purchase and download desktop software to do it, then print, sign, and mail the return(s)
You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.
Remember to prepare your state return as well—if you live in a state that has a state income tax.
And it is too late to efile a return .... it must be mailed ...
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
Note: The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac. It cannot be used on a mobile device.
If you are getting a refund, there is not a penalty for filing past the deadline. If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.