Browser update

[BrandiLO]

Please click here for TurboTax Online system requirement and click here for TurboTax CD/Download system requirements. If you prefer to speak with an agent concerning this, please click click here to get in contact with customer care.   

[sbcole4]

Having the same issue.  All my browsers are up to date and so I am not about to download an update un needed.  I just need the download.  Is this really the way they are doing things?

[AkinaLO]

@sbcole4 What browser are you using? 

Try to delete your cookies. If that doesn't work, try clearing your browser's cache. Then try logging out and logging back into TurboTax. You can also try using a different browser. The following articles will show you how to do it.   

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.  

https://ttlc.intuit.com/replies/3302272 

[Joenn]

I have the same problem. Cleared history and cookies.  Still have same problem.

[Joenn]

Did this. still doesn't work.  You people are going to lose a lot of longterm customers.

[shawnlharrison]

Same issue for me! Very frustrating.  I've been a TurboTax user since it came out online, but each year it gets more complicated to access and use!  I tried updating Chrome and my computer that gets updated routinely via work says my Chrome is already updated.  Frankly, I hate CHROME!!  I prefer Explorer because it just works better, more often and more consistently without all the pop up crap!  I need access to do my taxes!   I basically had this one day to try to get them done and have already wasted an hour!

[ptsmith1024]

Short answer:  don't bother with turbotax.  go to the irs.gov website and use one of the partners there. it's free to use and it actually works.

[rarmson]

Like many others, I am unable to get past the browser update page.

[Imagine16]

I need a copy of a past return. I have just spent the past 90 minutes trying to get past the I need to update my browser page. I’m using a new Chromebook, not only is it running the most up to date version, it automatically updates. I can’t get a person because when I call I keep getting told they can’t locate my account. When I try to get online assistance, they want to charge me $46 for what is clearly an Intuit issue. Excuse the language. This is, **bleep**ing bull**bleep**. I will never go near TurboTax again. 

[Kenneth Russell1]

My software hangs at the review on my federal only software. See my earlier question on this topic. There is more to this problem than clearing cash. Does technical support know about this problem? I have updated windows 11, installed all turbo tax updates, cleared cookies and everything in setting snd security thing in chrome , still hangs up

when I press continue on the review page. Please make sure tech support  is aware of this problem , not tax support. Any additional suggestions??