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Jayla 20
New Member

Browser update

I have tried to complete a filing for the last 4 days and every computer or device in my home turbo Tax states a browser update. I’m spending hours a day trying to update with my devices stating the browser is already updated. I even tried my sister computer and the same thing happens can not access Turbo Tax and have over 8 years of returns from prior years.

What can be done about this or it’s just a problem getting access to Turbo Tax?

23 Replies
waguespack405
Returning Member

Browser update

after updating my browser, chrome, the program keeps going back to the update page.

KatrinaLO
Intuit Alumni

Browser update

Please see this TurboTax FAQ below for standard requirements. 

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25...

 

This issue may also be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

If none of these troubleshooting tips resolve the issue, and you require additional assistance, you can contact us at (800) 446-8848. 

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Stacy23tax
Level 1

Browser update

I'm having the exact same problem! I cant get past the browser update page....my browser IS updated! 

ptsmith1024
Level 2

Browser update

Apparently the only way you can use TurboTax is if you clean out all your information for an "update".  This is crazy.

ptsmith1024
Level 2

Browser update

I am not going to clear out all my cookie just to use TurboTax.  You guys need to fix this.

randyrandy67
Level 1

Browser update

I am having the exact same problem, been filing with turbo tax for around 7 years ,not ever a problem till now . Updated and cleared my browsing, cache, and cookies and still same browser update message. Im gonna try Taxact .com. This is bull

ptsmith1024
Level 2

Browser update

This does not work.  I tried clearing my cache and cookies and still go back to the "You Need An Update!" page.  Apparently no one at turbotax is working to resolve this problem.

DonnaLO
Expert Alumni

Browser update

Please use this link to reach out to technical support concerning the issue you are having:

https://support.turbotax.intuit.com/contact/ 

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bullshirt
Level 1

Browser update

I've used turbotax for years and now suddenly the browser crap.  Finally went to hrblock and had absolutely no problem.  Bye bye turbotax

ptsmith1024
Level 2

Browser update

I filed online with an IRS-recommended site.  The browser works and no hidden charges.  Au revoir, turbotax!

roadking1961
New Member

Browser update

Here is what I did, I'm not a computer whiz, if I can YOU can!  

 

Updating Chrome did not work no matter what I tried!    I have an old Mac, version OSX 10.9.5.   I went to the Mozilla Firefox webpage while in my current Chrome browser and completed the browser download.  I have never used Firefox before. 

 

Here is the key for you non-tech folks like me..  once you complete downloading it, you need to go to the Mozilla Browser Home Page and register.  It's not automatically using Firefox after you download, you're probably still in Chrome.   It's simple to register, email, age for some reason?, Verify code, etc.  It takes a few minutes, and color me skeptical, but when I finally went back to Intuit, using Firefox as my browser, Viola! 

 

But if this isn't worth your time, (after 9 years with TT for me it was), then I'd suggest going elsewhere. 

 

Cheers,

oldcatman
New Member

Browser update

HOW CAN I GET TO MY RETURN AS I HAVE THE UPGRADES

SForrestLO
Intuit Alumni

Browser update

Please see these Turbo Tax FAQs for more information.

 

TurboTax Online system requirements

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25...

 

How to clear your cache

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

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rdbellino
Level 1

Browser update

Same problem: can't get past the "You need to Update your Browser" page.  Followed all of the directions I could find (including calling the 800 number - which just sends you back to signing in and the update your browser message that's the problem you want help with).  Been using this same computer for TurboTax for 6 years - with no problems.   My Chrome 49 on Windows Vista is apparently outdated and can't be updated - but this is the same computer and Chrome version that has been working up to and including last year.  Can anyone help me?

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