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sexysavage707
New Member

Am i the only one who wants live help but doesn't want to video chat with some stranger? I asked for live help on here and it doesn't happen! Worst service ever i will never pay for it again.

 
4 Replies
xmasbaby0
Level 15

Am i the only one who wants live help but doesn't want to video chat with some stranger? I asked for live help on here and it doesn't happen! Worst service ever i will never pay for it again.

Hmmm....You are not posting from TurboTax Live---are you sure you chose Live?  You are posting your question from online Deluxe---but not the Live version which includes live help from a CPA.

 

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

 

 

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
dvejnar
Returning Member

Am i the only one who wants live help but doesn't want to video chat with some stranger? I asked for live help on here and it doesn't happen! Worst service ever i will never pay for it again.

HORRIBLE!!! That's the best word I can use to describe the service. I cannot find a live person to save my life. I'm simply trying to get a charge removed off my bank account and I've wasted the last hour of my life for nothing. Very frustrating for such a simple issue.

Critter-3
Level 15

Am i the only one who wants live help but doesn't want to video chat with some stranger? I asked for live help on here and it doesn't happen! Worst service ever i will never pay for it again.

What did you buy ?    The 2019 online version ?   Or the recent 2020 downloaded/cd version ?

Opus 17
Level 15

Am i the only one who wants live help but doesn't want to video chat with some stranger? I asked for live help on here and it doesn't happen! Worst service ever i will never pay for it again.

I'm afraid this topic has become quite confused, even with only 4 previous posts.

 

1.  If you want free tax help, you can post to this forum.  It's not live, and during busy season it may take hours or days to get a response.

 

2. If you want paid tax help, you can upgrade to Turbotax Live Online service.  This gives you a video chat with a CPA or enrolled agent (you can see them but they can't see you).  They can view your return online as you are working on it and give answers and advice.  Starting in 2020, you can buy Turbotax Live in stores as well, but what you get is an empty box with a code number to activate your online account, it is not a CD to install on your own computer.  

 

3. If you want Turbotax Customer support, you need to use this contact form during business hours.  This would be to get help with your online account purchases or technical issues with the web site, not for guidance on how to file your return.  Unfortunately, the support line seems to be perpetually understaffed, and there is nothing we on this board can do about it.

https://support.turbotax.intuit.com/contact/

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
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