Alabama state return rejected

Forum|Forum|5 years ago
February 24, 2021
5 replies
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Alabama State return was rejected with codes AL40OC-105 and AL40OC-140...It's not allowing me to fix the return..and I can't find any information on these codes..How do I fix the return with these codes??

TurboTax Deluxe Online

BillM223

Level 15

As best as I can tell, these reject codes are available to software developers only by request from the Alabama Department of Revenue. This is odd, since most states publish the reject codes, but like you, I can't find them either.

You might call this number at the state: 334-242-1170 Option #1

If they tell you where these codes can be located online, please let us know.

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msteresa97Author

Level 2

I called the state of Alabama and I was told that the reject is on TurboTax and not with them...The rep stated that the reject code was due to TurboTax and not with the state of Alabama and I needed to contact TurboTax about the rejection...

TiffanyL

Level 11

I have provided the FAQ link below where you can reach out to TurboTax customer support for assistance:

TurboTax customer support

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EricaJ87

Level 2

Hi. I'm having the same issue with the rejection codes.

Have you resolved your issue? Turbo Tax is not allowing me to "fix" the issue and the state of AL has no clue on the codes.

Cynthiad66

Level 14

Can you describe what the issue is? We would be able to offer specific assistance if we know what the problem is on your return.

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it.

Didn't get an email? Sign in to TurboTax, select Fix my return, and you'll see your reject code and explanation.

if you received an e-file rejection, don’t worry. An e-file rejection means that some things on your return don't match the IRS database, and you’re given the opportunity to fix them and refile.

To get started, follow these instructions:

Sign in to your TurboTax account
Select Fix my return to see your reject code and explanation
Select Fix it now and follow the instructions to update the info causing the reject
Once you've fixed the error, select File in the left-hand menu and follow the instructions to either e-file or file by mail

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EricaJ87

Level 2

I have the following message:

Reject Code AL40OC-105

Reject Code AL40OC-140

When I log in and select "fix it" it just moves on to refile return without actually going through to fix it. I have tried to start over and edit the state return and it just takes me to the refile page.

I originally got a statement about an software update on March 5, 2021, but I still get routed to the refile page without being able to actually fix my return.

What do I do now? I have tried to call several times. The State of Alabama is saying it is a Turbo Tax software issue. I have used you for years and never had an issue until now.

msteresa97Author

Level 2

So after talking with the State of Alabama who referred me back to TurboTax because they stated it was a TurboTax issue, TurboTax now says that I owe AL when initially I didn't owe AL anything...To actually get past the fix I had to accept what was owed to AL and then my state return was finally accepted...All my filing amounts from Federal to both my GA and AL taxes were changed from my initial filing and changed significantly...I have been doing my taxes with TurboTax for 9 yrs and never had an issue and unfortunately this will be my last year filing with them...When talking with TT customer service they don't have a reason why I didn't initially owe AL but later now I owe AL and they don't know why my initial filing amounts changed to completely different amounts...So my advice is to pay attention to your filing amounts to see if your amounts owed or not owed has changed for both your Federal and State taxes...but to get past the error code I had to accept my now owed amount to AL and then my return was accepted...