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krappolt
Level 1

After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

 
1 Best answer

Accepted Solutions
macuser_22
Level 15

After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

1)  Restart the Mac and update again.

2) Corruption could have occurred in the Application or in an associated preference or support file. To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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5 Replies
macuser_22
Level 15

After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

1)  Restart the Mac and update again.

2) Corruption could have occurred in the Application or in an associated preference or support file. To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
krappolt
Level 1

After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

False Alarm!  Update finally extracted completely and update was installed..
billy-hill
Returning Member

After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

same thing happened on my iMac. After I restarted it the same delay happened but I let it go 5 or 10 minutes and it did complete on its own. It was just one super long delay!!!

dhusch67
Level 2

After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

This issue should not be marked solved!  It is still a serious problem and Intuit needs to fix it.  I find it insulting that the responders imply it's our fault and we have to do multiple complicated steps that don't even work the first time.  

Yes it is fixed in the sense if you wait forever for the unpacking, it will eventually finish.  and yes if you repeat the process 4 times and reboot 4 times you might get turbotax to load.  But this is clearly not a solution; Intuit needs to fix it, not mark it solved.

carpenbd
Level 1

After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

Totally agree that this issue is not solved and should not be marked solved.  The unreasonable delay required to extract and install an update is very unsatisfactory and it is not resolved by shutting down and restarting the Mac.  Intuit needs to address this.

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