After purchasing Turbo tax deluxe 2017, I cannot d...
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mlrollin
New Member

After purchasing Turbo tax deluxe 2017, I cannot download it on my computer. It says failed to extract archive Incompatible program?

can not download turbo tax deluxe 2017 on my computer?
4 Replies
xmasbaby0
Level 15

After purchasing Turbo tax deluxe 2017, I cannot download it on my computer. It says failed to extract archive Incompatible program?

Does your computer meet the system requirements?

 

TurboTax 2017 Minimum System Requirements

Windows:

https://ttlc.intuit.com/questions/1901571-turbotax-for-windows-minimum-system-requirements

Mac:

https://ttlc.intuit.com/questions/1899173-turbotax-for-mac-minimum-system-requirements

 

Customer support will available on Tuesday after the long holiday weekend.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
mlrollin
New Member

After purchasing Turbo tax deluxe 2017, I cannot download it on my computer. It says failed to extract archive Incompatible program?

My computer meets all the requirements.  Have Windows 10.  I have other years of Turbo Tax downloaded with no problems

 

VolvoGirl
Level 15

After purchasing Turbo tax deluxe 2017, I cannot download it on my computer. It says failed to extract archive Incompatible program?

Did you maybe buy the Mac version?  Call support.  Did you try turning off your anti-virus program to download it?

 

Contact Customer Service  (they might be closed until after Labor Day)
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

How to Download

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

Critter-3
Level 15

After purchasing Turbo tax deluxe 2017, I cannot download it on my computer. It says failed to extract archive Incompatible program?

If you downloaded the wrong installation file (.dng for mac  instead of exe. for win )  then post back for more instructions. 

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