Accessing my account from outside USA

[nicolewhite326]

I paid for the premium version of turbo tax but I since moved out of the US. It will not let me login, it says I have to call in. Which I can't do. I made this new account to access the chat feature but it won't let me chat, only call in. Any suggestions? 

[xmasbaby0]

@nicolewhite326 

"I paid for the premium version of turbo tax "

What tax year are you referring to?   If you are referring to software for 2023, the online software is not yet available.   It will become available in early December.

[nicolewhite326]

2022. 

[xmasbaby0]

The system is in transition from 2022 to 2023.  During the transition, you may be unable to access your online account.   When the 2023 software becomes available, you will re-gain access.   Meanwhile---it is unclear what you are attempting to do.  You can no longer use online software for preparation of a 2022 return.   That closed at the end of October.  Are you trying to add information to a 2022 return that you started online?

The online system in now in transition from 2022  returns to 2023 returns.  You will be able to access the return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.

Online tax preparation and e-filing for 2022 returns is now permanently closed.

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2022 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Mon-Fri

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[DoninGA]

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@nicolewhite326 wrote:

2022. 

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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[nicolewhite326]

I just need to log into my account to download my 22 tax returns. It will not let me log in without calling them. I can't call in since I moved out of the country. 

[DoninGA]

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@nicolewhite326 wrote:

I just need to log into my account to download my 22 tax returns. It will not let me log in without calling them. I can't call in since I moved out of the country. 

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If you are using the exact same User ID and password you used to create, complete and file the federal tax return using the 2022 TurboTax online editions, there is no need to call anyone to access and download a PDF of the 2022 tax return.  Regardless if you are located outside the US or not.

You may have more than one User ID for TurboTax.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2022 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)