2025 On-Line Option Problem

[sticklog]

For years I have used downloaded to desktop for years.  For 2025 I selected the online version, Once downloaded, it did not give an option to transfer 2024 and viewed me as a new customer and prompted fill all my info, I had to go back and reinstall and select desktop to transfer 2024. There should be an explanation that if you have not used on-line previously to select desktop first or do a fix that would allow on-line to do a transfer.

[VolvoGirl]

Sorry that doesn’t make sense.   If you downloaded something then it is the downloaded program, not the Online version.      Did you have the License Code to activate it?  Sorry I don’t understand the problem.  

[sticklog]

I installed 2025, entered the license .and it gave the option for desktop on on-line.  I selected on-line, etc. 

[VolvoGirl]

The Oline offer was to switch to the Online version like if you couldn't  use the Desktop program like if you didn't have Windows 11 or couldn't run the program.  Online is totally different than Desktop.   If you had the Desktop program why did you choose Online on that screen?  

If you want to switch to the Online version here is some info……

If you used the Desktop program for 2024 here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year
https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-y...

And see How to switch and transfer from the Desktop program into the Online version........
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-switch-from-turbotax-cd-download-to-turbo...

[sticklog]

I choose the on-line because of the encouraging message about the benefits.  Anyway, I am good to go now and will refer to your links if needed.  Thank you so much!