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2021 TurboTax program updates

Is it just me or is Intuit issuing a lot less program updates this year compared to previous years?  Can't tell if they are very short on staff or just can't be bothered to issue updates to the Basic version.  In previous years it seemed like they were pushing an update out almost every day this time of year (this is my first year of using the Basic version, previous years have been the higher versions).  This year you are lucky to see an update every couple of weeks.

 

This is frustrating as there is a programming error in the Basic version (line 12c of the 1040-SR) that I brought up in a different post.  My taxes are done but I can't file because of the TurboTax programming error.  Don't know if I need to try buying a higher version of TurboTax (where they might not have the problem or have fixed it) or just buy another company's program and stop wasting my time with TurboTax.

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27 Replies

2021 TurboTax program updates

TurboTax updates their software on a regular basis usually on Thursday of each week.

You can view the software releases you received by clicking on Online and then click on View Installed Updates.

 

 

MichelleLO
Intuit Alumni

2021 TurboTax program updates

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

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2021 TurboTax program updates

I called the customer support line the other day.  I talked to a very nice lady who barely spoke english.  She said she was ready to help me figure out my taxes but really had nothing to do with the programming side.  She did say she would let her supervisor know there was a problem.  Looking through other comments/questions it is clear that this problem exists in all versions of the program.

ed1938
Returning Member

2021 TurboTax program updates

I have problems with the $300 charity deduction as turbo does not recognize it. Still keeps the $ 150 from last year. Also line 12c is not adding on the hard copy to mail to IRS. very displeased with their failure.

2021 TurboTax program updates


@ed1938 wrote:

I have problems with the $300 charity deduction as turbo does not recognize it. Still keeps the $ 150 from last year. Also line 12c is not adding on the hard copy to mail to IRS. very displeased with their failure.


For the TurboTax desktop editions -

 

To remove the error I went into Forms mode and deleted the Charitable Organization Worksheet.  Then on the Form 1040 Worksheet for Line 12b removed the $300 amount so Line 12b is now blank (empty).

Going back to Step-by-Step I completed the Deductions & Credits section without entering anything for a charitable donation and click on Done with Deductions.  Continuing through the screens until landing on the screen labeled Charitable Cash Contributions under Cares Act, I entered $600.  Continued through Final Review without error.

 

For the TurboTax online editions -

 

The problem appears to be that a charitable donation was entered in the Deductions and Credits section of the program when you are only eligible for the Standard Deduction.

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

Scroll through the all the forms, schedules and worksheets listed and delete all the Charitable Organization forms listed.

When completed with removing forms click on Continue With My Return at the bottom of the list.

 

Click on Federal on the left side of the screen

Click on Deductions & Credits at the top of the screen

Scroll down to the bottom of the page and click on Wrap up tax breaks

 

Continue through the screens.  After the screen showing that you are getting the Standard Deduction the following screen is Charitable Cash Contributions under Cares Act.  Enter $600 if filing Jointly or $300 for all other filing status'.  The federal review and the Final Review should no longer show an error for the charitable donation.

ed1938
Returning Member

2021 TurboTax program updates

Thank you for the prompt and almost 100% favorable solution. Yes the error got fixed, it was in the wrong schedule. However still line 12c does not add lines 12a and 12b in the hard copy to file w/IRS. have to do it by pen ??? Thanks

ed1938
Returning Member

2021 TurboTax program updates

Yes I do have online program

2021 TurboTax program updates

I have same issue using premier version. I am very disappointed this with this year's version. Very unacceptable. 

billgall
Returning Member

2021 TurboTax program updates

I think I have a similar problem with Turbotax Standard 2021where I can't get anyone to resolve my problem. I belive that there is an error in the online downloaded program I purcahsed in Dec 2021. The program will not create a proper PDF because when you go to print there are images on top of each other and thus the printed PDF is not readable. Also when you go to just print a 2 page schedule it prints off 36 pages. I have contacted support 4 times with the problem, to no avail.

I have asked them to kick it up to the program tech's but no response so far.

The saving grace is that a have a Studio Tax program that works great, but do not want to leave TT after 15 years.

 

KatrinaLO
Intuit Alumni

2021 TurboTax program updates

You may need to contact customer service directly for assistance. Please see the following information here for more details. 

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Marlee22
New Member

2021 TurboTax program updates

I installed the business turbo tax program and have started 2 tax returns.  I am trying to open again to add more information and it opens with lets update.  I say update and I receive an error message #1603.  It will not let me return to the started returns.  Please help.  What is the problem???

CarissaM
Intuit Alumni

2021 TurboTax program updates

This error is one that can be fixed, but requires a bit of explanation. It would be best to contact us by phone by following the instructions here. @Marlee22

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2021 TurboTax program updates

Agreed.  Turbo Tax Premiere 2021 is unacceptable.  My grandson did his very simple standard deduction return and filed electronically.  It  rejected twice due to invalid IP PIN.  He was not issued an IP PIN by IRS and Turbo Tax did not ask him to enter an IP PIN.  It did ask him to create a PIN, which he did.  Contacting  IRS is another nightmare, so he'll be mailing his return.  He'd like a refund of the $20 filing fee.

 

I have very little confidence in TurboTax and will not use in 2022,

MoniqueLO_
Intuit Alumni

2021 TurboTax program updates

We do not have access to his account in this public forum. Please feel free to have him contact Customer Support so they can assist him. If he inquires about a refund, he will want to use the keywords billing issues when he calls so he gets to the right person.

@paparcc

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