Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

[anon110]

I'm glad you got a clear message on your screen. I was not aware of the $44 charge until I received a refund from SBTPG  with less money than anticipated. There was no such message when I was filing my taxes on TurboTax online. I would not have opted to pay $44. I would have paid with my credit card or chosen other ways to reduce my tax filing charges. This is such a scam on the part of TurboTax and SBTPG. I've filed complaints with the BBB and the California Department of Consumer Affairs for both TurboTax and SBTPG. I've been a customer of TurboTax for many years. And because of this incident I will be using a different tax filing provider next year.

[CarlSchultz688]

TPG took $70 out of my IRS refund. I was not told of this, nor had any information from Turbo Tax/ Intuit that they would do this.  This amounts to FRAUD on Intuit's part.  Anyone want to join the Class Action lawsuit?

[CarlSchultz688]

I logged into my IRS account and verified they issued me a higher amount, but TT via TPG took the refund (they never said anything about that) and sent me $70 LESS than the IRS refunded.  THis is FRAUD on the part of Intuit/Turbo Tax!

[DoninGA]

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@CarlSchultz688 wrote:

I logged into my IRS account and verified they issued me a higher amount, but TT via TPG took the refund (they never said anything about that) and sent me $70 LESS than the IRS refunded.  THis is FRAUD on the part of Intuit/Turbo Tax!

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How much was your TurboTax account fees plus the $39 TPG service charge?  That is the amount you requested to be deducted from the federal tax refund.

[Megan_Murphy3]

Hello,

My refund was $3,339.37 less than was expected. Please let me know my next steps in reviewing my refund with a Tax Expert.

Thank you,

Megan

[trislaveck]

SAME. Deposit from "tfp" that is close to $3,000 short on my Federal alone. I've used TurboTax for years, and have always paid fees out of our Federal. I noticed the BS $39 fee they added this year but decided to just pay it. I haven't received a letter from the IRS. I check our return and we entered the correct stimulus and child credit amounts. AND I cannot find our return on the IRS web site and received no notifications from state or federal that our refunds were on the way. Always, even with TurboTax, the refunds were deposited directly from the IRS and state. Totally shady. Can only get bots or bs 'it's the IRS' fault'. Done with Intuit. TurboTax and Mint. 

[anon110]

I'm disheartened to read that so many people were duped by TurboTax. They have a script for their call center reps to place the blame on the IRS instead of owning up to their mistake in not informing customers about the cost of having your TurboTax fees paid with your Federal refund via SBTPG. I've also filed an online complaint with the Santa Clara County District Attorney's (DA) Office against TurboTax.  https://countyda.sccgov.org/consumer-protection/consumer-complaint-form

[NCperson]

just to be sure you entered the correct Recovery Credit Amount and the correct child tax credit. 

1) what is on Line 30 of form 1040? if you received the 3rd stimulus last March - May, 2021, this line should ZERO in  most instances (if your child was born in 2021, then this would be $1400 in most instance)

2) what is on line 38 of Form 1040? this should be $3600 for each child under the age of 6 plus $3000 for each child ages 6-17 LESS what you received monthly from July - December, 2021.  

that may help you understand what may have gone wrong while you await the letter from the IRS, which should arrive 2-3 weeks after the refund hit your bank account.  

[Samuel87]

My refund is $110.00 short.  I was not advised by TurboTax some company, other than IRS, would be providing my refund, and for a charge.  I'm not sure I would use TurboTax again. 

[Samuel87]

What does any of that have to do with my refund being provided by SBTPG LLC, at a cost?

[Samuel87]

I think Expert Vanessa is making a mountain out of a molehill.  Once you complete your return in TurboTax or whatever software you use, a REFUND amount is clearly stated.  That is the amount you should receive!  That is, unless it is clearly stated in the program that your refund will be provided by a company other than the IRS, and at a charge.  The name of the company should be clearly stated. 

[Angry Granma]

I'm short $2900 and change... and I didn't get the 3rd stimulus that wouldn't have been close to what's missing... I had to set up a **bleep** go fund me to send my granddaughter to camp and I'm sure I won't meet the goal... this is crazy.. where is our money because the IRS doesn't say I'm short they still show my original payback

[rise22]

What I find ridiculous is that NO ONE has had any answers as to WHY they are shorted their monies?????  Isn't someone responsible for this?????

[rise22]

THE STIMULUS CHECKS ARE NOT TAXABLE - STOP CITING THEM!!!!!!!

[NCperson]

@rise22 - here is the issue - and explains 'the why'. It's the IRS reducing the refund - not SPTG or TT. 

Isn't someone responsible for this? yes - the taxpayer who didn't follow the directions😭

unusual to the 2021 tax year, there are some COVID related benefits that required the taxpayer to enter how much they ALREADY received. 

1) part of the Recovery Rebate module asks how much you ALREADY received for the 3rd Stimulus (received during March - May, 2021).  if you failed to enter the correct amount, the IRS corrected this since they know what they sent you.  Entering the wrong amount (or failing to enter an amount) causes Line 30 on Form 1040 to be inflated and therefore, the refund is inflated.  The IRS corrected that before sending out the refund.

2) part of the Child tax credit module asks how much you ALREADY received duing July - December, 2021 from the IRS.  If you failed to enter the correct amount, the IRS corrected this since they know what they sent you.  Entering the wrong amount (or failing to enter an amount) causes Line 28 of Form 1040 to be inflated and therefore, the refund is inflated.  The IRS corrected that before sending out the refund.