Cannot import ItsDeductible data. Keeps trying to use Keychain.

[gindriskell]

You're welcome!

[deanadk]

You're Welcome!

[PR5]

Thank you still an issue in 2020.  Appreciate the solution.

[drsanger]

What if no ability to add programs under Access Control? Says access for this item can not be edited. Thanks. 

[lermane65]

I keep getting the message about the internet connection also and there is nothing wrong with the connection.

I think this started when I said "no" to having an itsdeductible account. It won't let me change the know to "yes".

Need help!

[drsanger]

@lermane65 I was able to delete the Intuit entry in the keychain and it worked. 

[skeletontree]

THANK YOU!!!  Nothing else worked for me but this did.  It's totally stupid that Intuit won't properly fix this.  I was just about to file my taxes by paper to include the ItsDeductible info but then I saw this and tried it.  Yay!!  Filed electronically today!

[JamesMc]

I found the Intuit id password entries .. but they will not delete. I have selected delete at least 3 times and they remain.

JamesMc

[KatrinaLO]

Please log completely out of TurboTax and try clearing your browser's cache.  A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

[jakebozz]

Thanks for these step-by-step directions!  This made the program work.  The version of TurboTax that was in there was the name of LAST YEAR's app!!!  I had to add name of this year's app!!!  I now remember that I had to do the same thing last year (with guidance online).   i.e., I added the name of last year's app LAST YEAR!!!

Dear Intuit:  Please fix this dåmñ recurring problem!  I wasted two hours last year AND this year dealing with this issue.  It's obvious that the software isn't writing the correct name of the current version of TurboTax into the "Access Control" box when installing the software.  Shame on you!!!!

[james171]

Worked for me!  Thanks!

[jakebozz]

Yup.  I didn't hit the same problem three years in a row, so I guess they finally fixed the issue!  🙂

[anitamora]

I've had the same problem.  Both this year and last year.  Very frustrating. 

[macuser_22]

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@anitamora wrote:

I've had the same problem.  Both this year and last year.  Very frustrating. 

---

The problem is with keychain.

See:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-mac-connection-problem-when-...

[coxpaul1]

deanadk THANK YOU!  Worked perfectly, by adding TurboTax 2021 to the list.