Tech issue: form 2441 won't delete, can't file

Forum|Forum|4 years ago
March 17, 2022
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I have searched through the forums and followed the advice in this article, but I'm still stuck:

https://ttlc.intuit.com/community/accessing/help/how-do-i-delete-form-2441-in-turbotax-online/00/26413

No matter what I do, each time I come to the federal review the form 2441 comes back. We don't have dependent care expenses to declare. I tried just entering zero for the amounts to make it go away, but it won't allow that either. Is there any suggestion to remedy this short of resetting and starting over?

TurboTax Self Employed Online

Best answer by dgran

I found a resolution to this in case it helps others. At some point my wife may have mistakenly proceeded to enter in some info for one of our dependents in this area, which means she listed one of us as disabled or as a student just to see. It wasn't fully filled out, and hence why the form 2441 issue kept coming up. The bug, as I see it from the view of a professional software developer, is that re-visiting the dependent care section and answering "no" doesn't clear this out. I had to answer "yes" and go back in selecting the some bogus answer (6 months of student life) so that I could then delete the dependent.

After doing this I was in the clear. I hope this helps someone else if they get stuck. Taxes are filed. Uncle Sam is happy.

JamesG1

Level 15

You may have partially created an IRS Form 2441 that needs to be deleted through the step-by-step process. Consider these steps.

Go to Federal / Deductions & Credits / Dependent Care Credit.
Click Edit / Add to the right.
At the screen Child and Dependent Care Credit, click Yes.
At the screen Tell us a little about you, click Yes.
At the screen Here's what we have so far, is there an entry listed that may have been created accidently?
If there is an entry, click the trashcan Delete icon. Continue.
Scroll down to the bottom and click on Wrap up tax breaks.
Run through Federal Review to see if the error has been cleared.

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dgranAuthor

Level 2

In my experience, the only way to get to this screen is by searching "child care credit" in the search box, but after I select "yes" it doesn't say "here is what we have so far", it says "tell us about your spouse". It is asking if we lived in US in our principle residence for over half the year, which we have. So I select "yes".

The following screen asks for information about us being either both earning income or being students or disabled. That is neither for us both, so I select and continue. Afterwards it just sends me back to the Federal section on Deductions and Credits. I never find some place where I can back out delete.

Any other suggestions are most welcome.

JamesG1

Level 15

Thank you, I confirm that box 10 on my W2 is blank or shows zero. I have two W2 forms.

Unfortunately, I have tried deleting the form multiple times. It comes back each time I go to the federal review. Is there some form of support from Intuit to fix this on my behalf? I'm really stuck here.

'The following screen asks for information about us being either both earning income or being students or disabled. That is neither for us both, so I select and continue.'

Neither of you earn income? Or neither of you are student? Or neither of you are disabled? I think that you mean neither of you are a student and neither of you are disabled.

In any case, these are questions that precede the screen Here's what we have so far where you may have an entry listed that may have been created accidently.

@dgran

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