Issue with IL EITC Not allowing me to e-file

[broyae4281]

I'm trying to e-file my IL return, and it's making me fix my IL return. I select that button and it says check this entry. Schedule EIC: IL EITC box should be checked. It won't let me e-file without checking this box. 

Illinois Expanded EITC Qualifications Questionnaire Smart Worksheet

If you do not qualify for the federal EITC, but do qualify for the Illinois EITC, check this box and

complete the Illinois Expanded EITC Worksheet below.

However, I do not qualify for the Illinois EITC as a retiree with no earned income from employment. Please advise. 

[LaShaunA3]

If you are still having an issue with the state tax worksheet, try deleting the state and starting over. It shouldn't take long to get all the information back for the state because most of the data feeds from the federal screen. 


Troubleshooting State Issues 


How to delete state tax return


If this doesn't resolve the issue, let us know.

[broyae4281]

I deleted and re-entered the IL tax portion. I'm still getting the same error. Please escalate this to someone that can actually troubleshoot the error. Thanks. 

[jsmchi]

Same exact situation and issue here.

[desktop TT 2025 deluxe, win]

[broyae4281]

This is just to make it clear that I have not received help of any value since my original post on Sunday. There's no way that I can find to get help on this issue outside of posting here, unless I pay for live support. Customers should not have to upgrade to live support to get help when Turbo Tax has a product error. I give Turbo Tax zero stars, and will likely never use the product again unless they find a way to resolve my issue quickly and improve their communication. 

[DawnC]

You have to open the form since it is not been opened yet.   On that same page, scroll up and click on Open Form.   Then expand (click the + next to 2025 - Illinois) Illinois and select the Illinois Earned Income Credit

Follow these steps:

1. Open to your IL return
2. Continue through until you see take a look at IL credits and taxes
3. Locate IL earned income credit,
4. Start/ enter 'update /revisit
5. The program will then state that you do not qualify for IL EIC.
6. While in that screen, switch to FORMS mode
   1. If you are in the IL EIC, great.
   2. If not, go to the top left Open Form, select IL, select EIC and open
7. Look for pink boxes showing an error and correct them.
8. Return to step by step and try review again.

[broyae4281]

Forms mode is not available in TurboTax online. The software is opening the form however and highlighting the box that states "

If you do not qualify for the federal EITC, but do qualify for the Illinois EITC, check this box and

complete the Illinois Expanded EITC Worksheet below."

This was all outlined in my original post. You then say to 

1. Look for pink boxes showing an error and correct them.

However, the pink box in this case is for those that qualify for the Illinois EITC. I do not qualify, so therefore would not check the pink box. And TurboTax will not allow me to efile. If your software has a bug, then do the right thing and give me a partial refund for the time and hassle you've already caused me, and will cause me in the near future when I have to file by mail. 

In case it's not clear you have once again not solved my issue four days after my original post.