Does anyone know what to do yes it says you’re not eligible for the child tax credit the extra amount even though I absolutely qualify

[cccannon75]

I filed my 2020 tax return I claimed my two children who are both under 17 I have lived in the United States my entire life and I make way under the income limit and it says that I am not eligible and I don’t know what to do because anytime you call the IRS number they cannot give you any information except for what’s on the site

[xmasbaby0]

We cannot see any of your information so we do not know what the portal is telling you or why it says you are not eligible yet.    This is a brand new system thrown together by the IRS after Congress changed tax laws in the middle of the tax season.  There are going to be bugs, glitches and mistakes made and folks will unfortunately have to be patient until they sort it out.  

If you do not receive the monthly payments you will be able to get the CTC on your 2021 tax return.

https://www.irs.gov/credits-deductions/advance-child-tax-credit-payments-in-2021

[Critter-3]

If you currently have an original or amended return in the system for processing that will delay the advance payments and there is nothing you can do about it.