Using the "Online" software?
...or using the Desktop/Download software ? (and MAC or windows?)
I had the same problem using the Premier disk I purchased from Costco in February. I even tried deleting it and recently downloaded the software from their website and the problem remained. I am surprised they haven't fixed it yet considering it is now July after the extension.
Luckily I saw that there is a "Show Relevant Forms" icon on the bottom left of the window which lets you enter the information into the Schedule A form. I'm still wondering now if there are other errors in their program I don't know about?
There has been a fix for many months now, those who experience this issue on a Windows computer (W 8 & 10 at least)....but the prior person who posted here never bothered to respond...
........ This is the likely issue with anyone with a blank page during the running of Desktop TTX software on a Windows computer.
.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.
But even if you did that already, there is an internal setting that sometimes needs to be implemented also.
So...Save your tax file and Exit TurboTax....then:
1) right click TurboTax 2019 icon
2) Select … Properties
3) Select the Compatibility tab
4) In the "Settings" box … check the box to "Run this program as an administrator"
5) Apply...OK...then restart the program and try again
This has fixed the problem for a number of users now.