how do i get in touch with a turbo tax, tax advisor?

[JPM3821]

Good afternoon, 

can someone please help me get the phone number for turbo tx, tax advisor?  

thank you

[RayW7]

It's easy to get help with TurboTax Live. As you prepare your taxes, you can quickly connect with one of our credentialed tax experts by selecting the Live Help icon.

1. Select the floating Live help button in the bottom right corner.
2. Select Connect with live help and the top of the chat window.
3. Enter your question or topic area and Continue.
4. Select your preferred method for connecting with a tax expert.

The process is a little different if you're using the TurboTax mobile app. We've got instructions for how to connect with a tax expert on the app.

SmartLook™ option

Who will answer my questions along the way? Who will review my return?

When are tax experts available?

How often can I contact a tax expert?

[caingersoll309]

I am having a really time getting in touch to help me out. I have already filed and paid for the completion of return. The problem is I don’t know what my adi is so my return has been denied.

PLEASE HELP

[xmasbaby0]

@caingersoll309 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

You can get a free transcript from the IRS:   

https://www.irs.gov/individuals/get-transcript

If it was rejected for AGI—-be aware that many 202returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[kjcoxie]

There is an error in your State of Hawaii software how can I get it corredted

[BillM223]

First, tell us what the error is: what form it is on, is there an error message, and why is it an error. Remember that we in the Community cannot see your private tax data nor the screen you are on.